Waiting Room: What do the timers and colours mean?

Each of the three columns in the waiting room has its own timer. And each timer has three colour states for patient appointments as they progress from the Waiting Room, to With Doctor and then At Billing.

Here is an explanation of the timers and colours for each of the three columns in the waiting room.

Waiting Room

The Timer displays the duration of time the patient has been in the Waiting Room.

The colour states are:

• Green - time spent in the Waiting Room is less than 15 minutes
• Amber - time spent in the Waiting Room is greater than 15 minutes, but less than 30 minutes
• Red - time spent in the Waiting Room is greater than 30 minutes
  

With Doctor

There are two Timers running whilst the patient is With Provider. The top timer displays the actual time spent With Provider, and the bottom timer displays the full appointment duration (time in the Waiting Room + time With Provider.

The colour states are:

• Green - the bottom timer is still within the originally booked appointment duration
• Amber - the bottom timer is less than 15 minutes in excess of the booked appointment duration
• Red - the bottom timer is less than 30 minutes, but greater than 15 minutes, in excess of the booked appointment duration

At Billing

The Timer displays the actual time the patient has been At Billing

The colour states are:

• Green - time spent At Billing is less than 15 minutes
• Amber - time spent At Billing is greater than 15 minutes, but less than 30 minutes
• Red - time spent At Billing is greater than 30 minutes

Urgent Appointments

When an appointment is marked as Urgent at the time of booking, there will be a Red Ring around the patient's name when they are in the Waiting Room.

If you need further assistance please contact support on 1300 103 903 or email at support@medirecords.com