My patient is having problems with MediRecords App. What do I do?

MediRecords offer full support to both MediRecords customers and their patients who are using the MediRecords App on their mobile phone.

If you have a patient that is experiencing problems with the MediRecords Patient App, you can ask them to contact the MediRecords Support Desk directly on 1300 103 903, and one of our Support Coordinators will be able to assist them.

Or alternatively, you can send us their details, and a description of the problem, and we will do our best to investigate the issue. Please email support@medirecords.com with the details of the patient, and issue they are experiencing.

Please include the below in the email -

Patient First and Last Name
Mobile Phone Number & Email Address (used to register with the MediRecords App)
Phone Operating System (iOS or Android)
Version No. of Operating System
Detailed description of problem

You've completed another MediRecords Tutorial. You should now be able to assist your patients to contact MediRecords Support for assistance with their MediRecords Patient App.  If this is not what you're looking for, head back to our knowledge base and search for another article.

For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours.