First get the user to check underneath their keyboard. If that doesn't work follow these steps instead.
Follow these steps to reset a users password:
- Click More to reveal a drop-down list and click Settings
- Click Subscription Details
- Click Users
- Click the Tick-box to select the User being edited
- Click Edit User
- Click Security
- Click Reset Password
The password has now been reset, and the user will be sent an email, prompting them to change it the next time they log in.
If you need further assistance please contact support on 1300 103 903 or email at firstname.lastname@example.org