Follow these steps to make inbound correspondence confidential:
- Open the patient record
- Make sure you are in the "Clinical" tab
- Make sure you are in the "Correspondence" section
- Make sure you are in the "In" section of Correspondence
- Click the Tick-box next to the name of the correspondence, and click Open
- Click the Confidential tick-box
- Click Save to apply the changes
The inbound correspondence is now confidential, and will only be visible to the user that flagged it.