How do I Reactivate a Contact?

Need to access a contact that you thought was no longer needed? - No worries. Reactivate the contact and all will be as it was.

Follow these steps to Reactivate a Contact:

This work instruction applies to both the Service Provider's and Health Professional's contact lists.

 

1. Navigate to Resources (click More -> Resources)
2. Click Contacts, and open the "Service Providers" or "Health Professionals" contact list
3. Navigate to the list of inactive contacts by clicking Filter to reveal Drop Down list and tick inactive
4. The contact list will now only display inactive contacts
5. Click the Tick-box next to the name of the contact
6. Click Status to reveal a drop-down list
7. Click Activate to move the contact back to the list of active contacts                                                      The contact has now been reactivated

Looking to Deactivate a contact click Here