The Australian government has introduced an updated version of the My Health Record app, now replacing it with the MyHealth app.
If a patient has the MyHealth app installed, clicking on the token SMS from eRx will automatically open the MyHealth app, rather than the token URL. It appears as follows:
This is an issue that cannot be addressed directly by MediRecords or eRx. However, you can bypass this by ensuring the URL opens in a web browser, instead of following the default navigation path when clicking the link.
Please note that the steps may vary depending on the phone model and SMS app being used. Since not all patients may use the default messaging app on their device, the instructions provided are intended as a general guide rather than exact steps.
Android
Default SMS Messaging App on Android (Samsung):
- Hold your thumb on the message.
- Tap the ellipses in the top-right corner of the app.
- Select "Share."
- Choose "Chrome."
- This will ensure the URL opens properly in Chrome.
iOs
Default SMS Messaging App on iOs:
- Hold your thumb on the URL.
- Select "Open in Safari".
- This will redirect you to Safari with the token showing
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