Premium Features: Introducing Case Management

Case Management - Delivering Connected, Coordinated Care

Without Case Management, coordinating shared patient care across multiple providers, practices, and clinical disciplines can be difficult and inefficient. Consultations, referrals, and treatment plans often sit in separate systems, creating gaps in communication and limiting visibility for those involved in a patient’s ongoing care. This fragmentation can lead to delays, duplication, and missed opportunities to improve outcomes for patients with complex or chronic health conditions.

Case Management provides a centralised hub within MediRecords that brings every aspect of a patient’s care together. Practices can create, assign, and track cases with automatic numbering, manage sessions, link documents and referrals, and monitor progress with powerful filtering tools. Each case can be categorised and tailored to suit specific care models such as chronic disease management, mental health, or allied health services. Integration with MediRecords’ security permissions ensures access is always controlled and compliant.

Designed for multi-disciplinary teams, community health providers, and general practices, Case Management empowers collaboration and supports funded programs such as Medicare rebates for team-based care. By upgrading to Case Management, practices gain a unified, secure, and efficient way to coordinate care - improving continuity, compliance, and patient outcomes while saving valuable time.

Smarter Case Management, Better Outcomes

Case Creation & Tracking Create and track one or multiple cases per patient, with automatic case numbering for easy reference and management.	Categorisation & Typing Categorise and type cases to align with clinical use cases such as mental health, chronic disease, or allied health programs.	Case Manager & Care Team Assign a Case Manager and include multiple care participants to enable collaborative, team-based care delivery.
Session Management Allocate and track consultations per case, ensuring accurate monitoring of patient sessions and service delivery.	Linked Consultations & Documents Link consultations, referrals, and documents directly to cases, giving complete visibility across each patient’s care journey.	Filtering & Reporting Tools Use filtering and reporting within the global grid to track cases by status, urgency, expiry, or practice.
Security & Access Control Integrated with MediRecords’ security permissions, ensuring controlled access for users to create, view, edit, or delete cases appropriately.

These features ensure that every aspect of a patient’s ongoing care can be tracked, updated, and shared securely among all providers involved in their treatment.

Built to Support Diverse Models of Care

Case Management helps providers and practices bring together multiple clinicians and specialists to deliver coordinated, complex care for their patients.

Multi-Disciplinary Practices Bringing together multiple clinicians and service types to deliver genuinely integrated patient care.	Clinicians & Practices Streamlining Mental Health Care Plans and Chronic Disease Management Plans through seamless digital workflows.
Community Health Providers Connecting services and systems to enable holistic, interoperable care across community networks.	General Practitioners Enhancing patient outcomes and Medicare rebates through streamlined Chronic Disease Management and team-based care.

Unlock the Power of Connected Care

Case Management brings structure and clarity to complex patient care. By centralising information, enhancing collaboration, and improving oversight, it allows practices to deliver better-coordinated care while reducing administrative effort. Every member of the care team benefits from shared visibility, ensuring consistency, compliance, and continuity of treatment.

Practices without Case Management risk working in silos, relying on disconnected systems that make it difficult to manage care plans effectively. With MediRecords’ Case Management, providers gain a streamlined, secure, and compliant framework that supports both patient outcomes and operational efficiency.

Purchasing Case Management

Case Management is only one of the full set of features you receive when you upgrade to the MediRecords Premium Feature package. Along with Case Management, you also receive access to Group Appointments, Clarity, Global Requests, and Custom Fields, with more features on the way in future.

Anyone is eligible to upgrade to the MediRecords Premium Feature package. You simply need to reach out to your Customer Success Manager to organise a demonstration. If you do not know who your Customer Success Manager is, you can contact to the team on success@medirecords.com.