What is the Secure Messaging Holding Bay?

What is the Secure Messaging Holding Bay?

The Holding Bay is a collation area for all Secure Messages related to incoming investigations and inbound correspondence that MediRecords has been unable to automatically assign to a provider. Messages are kept in the Holding Bay until they have been read or actioned by the provider or addressee. When you open the Holding Bay, the list of messages has been filtered to display Unallocated messages.


To open the Holding Bay, click the the Mailbox Icon, which is the seventh tab on the MediRecords Application Ribbon.



The Inbox will open by default. 



To Filter the Messages in the Holding Bay, make sure you are in the Holding Bay, click Filter to reveal a drop-down list and then select Allocated or Unallocated.



To Search for a Message, click the Search-box and type in a Keyword from the Subject. Press Enter and the system will display a list of the closest matches.

You can also search using keywords from any of the column headings - including Patient Name on Report, Addressed To (provider), and the Patient or Provider that the message is assigned to.



Unallocated Messages

When messages arrive, the system can match them to both the provider, by linking the provider number, and to the patient, by matching patient demographics. If these fields cannot be matched, then the messages remain in the holding bay, flagged as "Unallocated".
Unallocated messages cannot be formally actioned until they have been assigned to a patient and provider, however the content can be previewed for the purposes of identifying the appropriate patient or recipient.

To Assign a Message to a Provider and Patient follow these instructions.

To Preview a Message, click the Arrow on right-hand side of the tick-box. A message will show and you can preview by clicking here.



The document will load and you can preview the details.

Click the Arrow again to close the preview.


To Place a Message on Hold, click the Tick-box next to the name of the message. Click More to reveal a drop-down list, and click Place on Hold.



Allocated Messages

To switch the list of Allocated messages, click Filter and click Allocated. Also click to remove to tick next to Unallocated.

Items in the filter list with a tick next to their name are visible in the Holding bay.

The Allocated list in the Holding Bay displays a list of all the messages that have been allocated to both a Patient and a Provider (and are visible in their Inbox), but have not yet been actioned or reviewed. These messages will have an allocated name on both the Patient and Provider column in the grid.



The Allocated list would typically only be used by users who do not have access to the Clinical module. The Allocated list is primarily used for administration purposes, to make sure that messages in a provider's Inbox are being reviewed and actioned in a timely fashion.  

You've completed another MediRecords Tutorial. You should now have an understanding of what the Secure Messaging Holding Bay is. If this is not what you're looking for, head back to our knowledge base and search for another article.

For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours or via email support@medirecords.com