What Do I Do If I Forget my Login Details?

What Do I Do If I Forget my Login Details?

When you are unable to login and suspect that you cannot login due to incorrect user information, take the following steps to confirm or reset your user information:

1. Talk to your Administrator

Your administrator will have privileges to check your user information and confirm or change user information if need be. They can confirm change your username and login email from the User Record or issue a password reset email from the Users page in Subscription Details.

2. Reset your Password

If you don't have access to an administrator to confirm your login details, you can issue a password reset email yourself. From the Login Screen:

• Enter the Email Address associated with your account in the email field
• Click the (?) Icon in the password field.
• Click Reset My Password.

You will then be sent an email to reset your password to your email address.

If you are unable to remember your login email, you can then contact Medirecords Support on 1300 103 903 and confirm your login information using your secret questions. 

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For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours.