Medirecords Chat

This article will cover the basics of instant chat - how to create new chat sessions with users at your practice, how to invite community members into chat, how to identify unread messages, and how to understand message notification pop-ups that appear at the bottom of your browser.

Chat function

MediRecords offers a convenient instant messaging feature, allowing you to communicate seamlessly with your colleagues and other healthcare professionals within the practice. This feature is primarily accessed from the Universal Communication Bar.

By clicking on this function, you'll be presented with a comprehensive list of all your active chat threads and it will display the number of unread messages in your inbox.

Whenever a new chat session is initiated with a user, a new chat thread is created. MediRecords stores a complete history of all chat threads on the Home Page. Users can navigate through their historical chat threads by scrolling and adjusting the filter based on their specific search criteria.

Search Chat Messages

1. To search for a message, click the Search-box and type in a Keyword from the message you are looking for. You can also use keywords from the patient name to search for messages where a patient file was flagged in the message.

2. Press Enter and the system will display a list of the closest matches.

Filter Chat Messages

To filter the list of messages, click Filter to reveal a drop-down list and select one or more filters under Status and Period.

Chat Message Notifications

When you receive a new chat message from another user, you will receive a pop-up notification in the bottom right-hand corner of the screen.



You can click on the message to view it right away, or you can return to the Home Page where it will be saved in your chat threads as an Unread message.

To help users keep track of unread messages, MediRecords utilizes an Unread Message Counter in the Universal Communication Bar. A number will appear on the Chat icon to indicate the quantity of unread messages.

The message counter is live, and will automatically increase as you receive new chat messages. You do not need to refresh the page to check if another user has sent you a chat message.  

Creating New Chat

1. Navigate to the Universal Communication Bar and Click Chat Icon

2. To create a new chat message, click New Cha.


In the new chat form, you can choose to send a message to Users, a member of the MediRecords Community or a predefined Chat Group at your practice. 

*NOTE: To send a message to a Community member, your user profile must be published and shared with the MediRecords community.

Interested in knowing more about the community? Check out our video overview on Vimeo, called Welcome to the MediRecords Community.

In the example below, a message is being sent to another MediRecords user.

3. Click Search User and type in the first three letters of the user's name to display a list of the closest matches. Click to select the name of the user that you want to chat with.



Multiple users can be included in a chat message, allowing you to chat together as a group. Additional users can be added to the chat message using the same search and select process.



4. You can specify the patient's name in the "Regarding" field to ito let the recipient know which patient the message relates to.

5. Chat messages are flagged as Low Priority by default. To change the priority, click the Down Arrow and select either Low, Medium, or High priority.



6. Click the Text-box and type in your message.

*Note: Chat messages are restricted to a maximum of 500 characters.



7. Click Send to initiate a chat session with the selected user/s. 

Responding to Chat Messages

When you receive a new chat message, or a response via an existing chat thread, it will be flagged with a Blue Dot next to it, indicating that it is Unread.

Individual chat threads have a message box at the top, and a full history of the chat thread is stored below the message.



2. To write a response, click the Text-box and type in a message.

3. Press Enter, or click Send to send the message.




4. The sent message will then appear in the chat thread below.

Deleting Chat Messages

To delete a message that you have sent, click the Bin Icon to permanently delete the message from the thread.

*Note: You can only delete messages you have sent, not messages sent by other users.

The message will immediately be deleted from the thread, and will no longer be visible to any user, either in the chat thread, or on the Chat section of the Home page.

Exiting a Chat Message Thread

To exit a chat thread, click X Icon to return to the list of messages.

For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours.