There are occasions when MediRecords support needs to log in as your account in order to provide comprehensive support.
To grant MediRecords Support access to your account:
- Select the Person Icon at the top right of the MediRecords screen
- Select Profile
- Select Security
- Select the tick-box at the base of this page next to Grant MediRecords support agent access to this account*
- Click the Save button.
*NOTE: MediRecords Support will be able to access your account for as long as this tick-box is selected. This option can be deselected at any time to disable access.
You only need to do this once. If you no longer wish for MediRecords support to access your account, you can deselect this option.
You've completed another MediRecords Tutorial. You should now be able to add identifiers for new and existing users. If this is not what you're looking for, head back to our knowledge base and search for another article.
For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours.