How to Cancel an Electronic Prescription

How to Cancel an Electronic Prescription

With the introduction of e-Prescribing, you now have the ability to cancel e-Scripts that have not yet been dispensed. Cancelling an e-Prescription through MediRecords will override the token the patient already has in their emails and will disable the script from being dispensed. Only the creator of the prescription can cancel the prescription. 

You can cancel an e-Prescription two ways:

1. Cancel

2. Cease Rx 

Please note: you can only cancel an e-Prescription that has not yet been dispensed by the pharmacy and that has a status of 'Printed'. Paperless and Paperscript prescriptions can be cancelled. Cancelling a Paperscript will cancel the prescription even though it is a paper copy, as it is cancelled through the eRx barcode.

Cancel

1.a. Select the check box next to the script you wish to cancel.

1.b. Click Cancel at the top of the medication grid.

The status of the script will then display as 'Cancelled' and remain in Current Rx. To move it to Past Rx, you can select the check box next to the script > More > Remove.

If the patient opens their e-Script from their emails after the medication has been cancelled, they will see this message:

2. Cease Rx 

To cancel the e-Prescription and move it to Past Rx in one motion, you can use the Cease Rx option. 

2.a. Select the check box next to the script you wish to cancel > Cease Rx > Select Reason > Cease Rx.

This will cancel the e-Script as well as ceasing the medication and moving it to Past Rx. If the patient opens their e-Script from their emails after the medication has been cancelled, they will see this message:

If a prescription has already been dispensed by the pharmacy and you try to cancel it within MediRecords, you will see this error message:

You've completed another MediRecords Tutorial. You should now be able to cancel an e-Prescription. If this is not what you're looking for, head back to our knowledge base and search for another article.

For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours.