Q. Can I edit my recently created prescription?
A. The provider can edit or remove a prescription, as long as it has not been sent to the pharmacy for dispensing. Click on link for more information How do I edit a prescription
Q. I can't see obstetrics cervical smears for my patient, what is wrong?
A. Obstetrics and cervical smears only appear on a patient file when they are female. If you cannot see them then check the gender of your patient. For information on obstetrics cervical cervical smears clink on link Cervical Smears' in the clinical record
Q. I can't seem to e-prescribe, what is wrong?
A. There could be numerous reasons but first, check that the eRx identification number is entered under your details as well as the patient has a valid Medicare and IHI number. For more information on e-prescribing clink link Set Up for Electronic Prescribing
Q. Why is My Health Record not showing? It has disappeared.
A. If My Health Record has disappeared this could be because your NASH certificate needs updating or the patient does not have their Medicare and IHI number entered. Click here for an article on the prerequisites needed for My Health Record.
Q. How do I check that an SMS was sent?
A. To check that an SMS was sent to a patient go to Activities > Tasks > Filter by Open & Completed > Remove the Assignee in Filter and click Reminder & SMS on Demand . For more Information on SMS sent clink link Sent SMS
Q. How to reassign Results / Investigations to a different Patient
- Navigate to the correspondence envelope open secure messaging
- Select Inbox
- In the results that you require to change
- click on the Patient name which is highlighted in green
For more information click on link Edit Inbound Correspondence