You need to check you have the correct email or mobile phone number.
You can do this by going back into the Patient Record, Then Click Details > Demographics to View if you have the correct email or Mobile Phone number.
If you discover you have accidentally sent the script to the wrong number or email, you are required to then cancel the prescription. Click Here if you would like to access an article on how to do this.
If after checking these details and they are correct, you can navigate to the Integrated Audit (More > Audit > Integration Audit) and search using the SCID number from the e-script. In this screen, you can 100% confirm where the e-script was sent.
To learn more about Patient Demographics Please Click here: What are patient demographics?
To resend an electronic Medication token Please Click here: How do I re-issue an e-Script token