There could be any number of reasons why you aren't able to see e-prescribing. We will now run through the most common.
First, check if the eRx identification number is entered under your details which can be found in your settings.
- Click More > Settings > Subscription Details
- Click Users
- Find the user that you are having an issue with e-prescribing > You can use the search bar or find it manually.
- Click the name of the User.
- Click Identifier where you can find eRx identification number.
If the above situation is occurring only in certain patients where there is no 'E-Prescribe and Print' option, then you have to make sure to check your patient's settings to ensure that the e-prescribing box is ticked.
To tick the E-prescribing box please go into the Patient Details, then Settings.
If after these steps you are still encountering an issue, please confirm that your clinic is configured for e-prescribing correctly.
For more information on how to configure your practice for e-prescribing click here.
For more information on e-prescribing click the link What's needed for eRx code to generate successfully?