From Patient Accounts, click Payments.
Click the Tick-Box next to the payment(s) you wish to refund, click More and Refund.
Confirm the Refund Date, Reason and Reference of the refund, click the Tick-Box next to the payment(s), confirm the amount from each payment you wish to refund and click Refund.
Click Yes to confirm.
The refund has now been made and is visible from the Payment Detail by clicking the Triangle next to the payment.