AIR Claiming: Quick Guide

Claiming immunisations through the Australian Immunisation Register (AIR) is an essential part of maintaining accurate patient records, meeting national reporting requirements, and ensuring compliance with Australian healthcare standards. MediRecords makes AIR claiming simple and flexible, allowing you to automate submissions or manage them manually depending on your clinic’s workflow.

This guide walks you through the full AIR claiming process — including how to submit claims, troubleshoot rejected claims, edit immunisation records, and search, filter, or print claims for reporting purposes. With these tools, you can ensure your immunisation submissions are complete, accurate, and efficiently managed.

ℹ️ Before you begin:
 If your practice has not yet been configured for AIR, please complete this article first:
AIR Claiming: Practice & User Configuration

Contents

1. Sending an AIR Claim
   1. Automatic Submission Setting
   2. Manually Submitting an AIR Claim (via MediRecords)
   3. Manually Submitting an AIR Claim (via AIR Website)
2. Managing AIR Claims
   1. Filters
   2. Searching
   3. Editing a Claimed Immunisation & Dealing with Rejections
3. Printing AIR Claims
4. Completed Claims

Sending an AIR Claim

MediRecords supports two methods for submitting AIR claims:

• Automatic Submission
  If the Automatically Submits AIR Claim setting is enabled, each immunisation is automatically submitted to AIR as soon as it is created.
   
• Manual Submission
  If the setting is disabled, newly created immunisations remain in the AIR Claiming window until a user submits them manually.

Automatic Submission Setting

1. Go to More, then Settings, and open Configuration.
   
    
    
2. Select the Practice
    
    
3. Go to the Claiming-PRODA tab, check or uncheck Automatically Submits AIR Claim, then click Save.

Manually Submitting an AIR Claim (via MediRecords)

Before submitting, ensure the immunisation has been created in the patient record.
For more details, see: Immunisations.

1. Go to Accounts, then select AIR-Claiming.
2. The AIR Claiming Dashboard contains two sections:
   Not Transmitted — pending claims
   • Completed — processed claims
      
      
3. Click the Not Transmitted doughnut graph to display all vaccine claims not yet submitted, tick the box beside each vaccine you want to submit, and then click Claim.
    
4. To submit all pending claims at once, tick the top left checkbox to select all, then click Claim.

Manually Submitting an AIR Claim (via AIR Website)

If you have already submitted a claim via the AIR website, you will need to update the claim within MediRecords to show that you have done so.

Tick the immunisation(s) in the Not Transmitted list, click More, and then select Send Claim Manually.

Managing AIR Claims

Filters

To narrow the list of AIR claims, click Filter and choose one or more criteria under Channel or Provider to update the list to show only matching claims.

Editing a Claimed Immunisation & Dealing with Rejections

To open and edit the immunisation record

1. Tick the box beside the vaccine and then click Open Immunisation.
    
2. Make the necessary adjustments and then click Save.

Viewing Validation Errors & Rejection Reasons

In the Not Transmitted section, open a claim by ticking it, then click More and select View Submission Report:
 

• Validation errors
• Rejection reasons
• Status messages (e.g., Failed, Pending, Awaiting Confirmation)
  
   

Accepting & Confirming a Failed Claim

If a claim has a Failed status, you may:

• Correct & Resubmit

  Tick the claim, click Open Immunisation, edit and save it, then click Claim again.
   

• Accept & Confirm

  Use this when AIR requires confirmation, but no data change is needed
  

This ensures claims are accurately corrected or confirmed based on AIR requirements.