My Health Record (MHR): Quick Guide

My Health Record (MHR) integration lets Providers and Clinicians view, add, and share a patient's national health record without leaving MediRecords. This guide covers accessing MHR from the patient record, understanding what each MHR icon colour means, viewing documents such as prescription dispensing and pathology results, and creating, printing, or deleting Shared Health Summaries and Event Summaries.

Contents:

1. Accessing My Health Record
2. Green MHR Icon Scenario
3. Orange MHR Icon Scenario
4. Blue MHR Icon Scenario
5. Viewing My Health Record
   • National Prescription Dispensing View
   • Diagnostic Imaging View
   • Pathology Results View
   • Event Summaries
   • Shared Health Summaries
6. Creating the Shared Health Summary
7. Printing a Document from My Health Record
8. Deleting an Outbound Summary
9. General FAQs
10. Troubleshooting

Accessing My Health Record

MediRecords automatically detects whether or not the patient has registered for My Health Record (MHR).

1. Open the patient record.
2. Select the Clinical tab.
3. Wait for the MHR icon to appear.

The colour of the icon shows how the Provider or Clinician can access the patient's My Health Record.

Green MHR Icon Scenario

A green icon means no access code is needed.

1. Click the MHR icon.
   
    
2. You can view and add documents straight away.
   

Orange MHR Icon Scenario

An orange icon means the patient has a My Health Record, but an access code is required.

1. Click on the MHR icon.
2. View the Gain Access pop‑up window.
3. Enter the Access Code.
4. Click Gain Access.

If access is successful, the icon turns green.

Emergency Access (Orange Icon)

1. Click Yes on the Emergency Access toggle.
2. Select a Reason.
3. Click Gain Access.
   

Blue MHR Icon Scenario

A blue icon means the system cannot confirm access or the record may be hidden.

1. Click on the MHR icon.
2. View the Gain Access pop‑up window.
3. Enter the Access Code.
4. Click Gain Access.

If access is successful, the icon turns green.

Emergency Access (Blue Icon)

1. Click Yes on the Emergency Access toggle.
2. Select a Reason.
3. Click Gain Access.
   

Viewing My Health Record

The Provider or Clinician can view different types of information once access is granted.

• Medicare Overview
  The Medicare Overview summarises all of the patient's MBS, PBS, and ACIR data.
  1. To open the Medicare Overview, click Medicare Overview.
     
      

  2. Adjust the date range if needed, then click Get View followed by Print to open a print preview.
     

     ✅ Tip:

     • The Medicare Overview shows data from the last two years by default.
     • To see more details about a Medicare Service, click its Description.

      

• National Prescription Dispensing View

  1. From the patient record, click on Clinical, then the MHR icon.
     
      

  2. Open the In section.
     

     ✅ Tip:

     • Click the Document Type column header to sort or group the MHR documents.
     • A sorting arrow will appear in the header.
     • You will see an Up Arrow for ascending or a Down Arrow for descending order next to the column name.
       
     ℹ️ Note: The In section shows documents from the last 3 months by default. This helps the list load reliably for patients with a large number of My Health Record documents. To view older records, use the date filter above the grid to select a longer period, or choose Custom Date to set a specific range.

      

  3. Click NPDV (National Prescription Dispensing View).
     

     ℹ️ Note: If you need to look at a different date range, you can change the filters at the top of the modal.

      

• Diagnostic Imaging View

  1. Navigate to the In section of the patient's My Health Record.
     
      

  2. Click the Document Type column heading to group/sort the MHR documents.
     

     ✅ Tip:

     • An arrow shows in the column header when sorted.
     • An Up Arrow means ascending, and a Down Arrow means descending, shown next to the column name.
     • Click Diagnostic Imaging View to open the dispensing view.
       
  3. The Diagnostic Imaging View document will open in a new window.
     

• Pathology Results View

  1. Open the In section and select Pathology View.
     
      
  2. The Pathology View document will open in a new window.
     

   

• Event Summaries

  My Health Record Event Summaries relate to the occurrences of the day of the visit, typically reflecting events that took place that day. These summaries generally focus solely on the information documented on the current day and do not incorporate historical data such as active medications, conditions, or allergies. However, in certain instances, there is an option to include the complete medical history when generating an event summary.

  1. Open My Health Record.
     
      
  2. Select Out, click New Document, and then select Event Summary.
     
      

  3. Choose the records to include, then click Save and Sign, and finally click Upload.
     

      

• Shared Health Summaries

  A Shared Health Summary is an auto-generated document that summarises some, or all, of the patient's existing conditions, medications, and medical history. MediRecords can generate these documents on an on-demand basis, in accordance with the Australian National Healthcare Standard for Shared Health Summaries in My Health Record.

  Shared Health Summaries are generated from existing information recorded against the patient's record in MediRecords. The Provider or Clinician cannot add information to a Shared Health Summary that is not already recorded in MediRecords. For example, a Shared Health Summary about an adverse reaction or allergy cannot be created until it has been documented and saved within the corresponding Clinical module.

  In MediRecords, the Provider or Clinician can flag new Medications and Medical History to automatically be included in the next Shared Health Summary that gets uploaded into the patient's My Health Record.
  

  ℹ️ Note: Once a record is flagged, it will permanently appear on Shared Health Summaries for that patient. It can, however, be removed or deselected at the time the health summary is created. To share a record in a health summary only once, add it to the summary manually at the time it is created.

Creating the Shared Health Summary

1. From within the patient's clinical record, navigate to My Health Record.
2. Click Out to switch to the outbound summaries created by the practice.
3. Click New Document to reveal a drop-down list.
4. Click Shared Health Summary to open the summary form.
5. The form will be pre-populated with the records flagged for sharing.
6. Click the Tick-boxes next to the name of the Clinical Information that you want to include.
7. To include only selected records, click the Arrow next to the name and select individual records from the list.
8. Click Save and Sign to submit the summary.
9. Review the Disclaimer from the My Health Record Act (2012).
10. Click Upload to acknowledge the disclaimer and upload the summary to My Health Record.
    
     
11. The Shared Health Summary has now been created and uploaded to My Health Record.

Printing a Document from My Health Record

1. Open the patient record.
2. Click on the My Health Record icon.
   
    
3. Navigate to the Document Type.
   
    
4. Hover your mouse over the name, and the cursor will become a Finger Pointer.
   
    
5. Click the Hyperlink to open a preview of the document.
6. Click Print to open a print preview.
   
    
7. Make the page go to the right Printer Destination.
8. Check the Layout and Colour.
9. Click Print.
10. The document has now been printed.

Deleting an Outbound Summary

1. From within the patient's clinical record, navigate to My Health Record.
2. Click Out to switch to the outbound summaries created by the practice.
   
    
3. Click the tick box next to the name of the summary.
4. Click More to reveal a drop-down list.
   
    
5. Click Delete to open a confirmation form.
   
    
6. Select the Delete Reason from the drop-down list.
   
    
7. Click Delete.
   
    
8. The outbound MHR summary has now been deleted. The status of the document is now marked as "Deleted".
   

General FAQs

Who shares prescriptions with My Health Record?

When a patient fills a prescription at a pharmacy, provided it is linked to a Medicare number, it is automatically synchronised with the patient's eHealth Dispense Record within My Health Record. This is a valuable tool for reviewing the medication history of new patients, or for verifying the date of their most recent prescription dispensation.

Who shares pathology results with My Health Record?

When a pathology laboratory conducts analyses or tests on patient specimens, the findings are routinely transmitted to My Health Record and forwarded to the requesting healthcare provider. Laboratories may be required to share results on My Health Record, which would require patients to opt out on a per-case basis by informing the laboratory of their preference not to have their results shared.

Who owns the documents that are uploaded to My Health Record?

When permission is given to view a patient's My Health Record, the authorisation is given to the clinic or practice, not to a specific Provider or Clinician. This means any Provider or Clinician working for that organisation can access the patient's My Health Record.

The health records made by a Provider or Clinician will always belong to the organisation where that Provider or Clinician was working when the records were created.

The Shared Health Summary is typically designed for use by healthcare providers who can access and review information during a consultation or for investigative purposes.

How do I locate a lost or misplaced HPI-I Number?

1. All Providers are issued an HPI-I number when they register as a healthcare provider.
2. If you cannot find your HPI-I number, you can log into HPOS (Health Professional Online Services). Alternatively, you can contact Medicare on 132 011 or at Services Australia: HPOS.
3. You can also contact AHPRA (Australian Health Practitioner Regulation Agency) on 1300 419 495.

Troubleshooting

The MHR icon does not appear on the Clinical tab

Problem: The Provider or Clinician opens the patient's Clinical tab and no MHR icon appears.

Cause: This is usually because the patient's Medicare and IHI numbers are not entered, or the practice's NASH certificate needs updating.

Resolution: Open Patient Details and select Validation next to the patient's Medicare details to confirm the patient's Medicare and IHI numbers are correct. If the icon still doesn't appear, check the practice's NASH certificate.

Escalate: If the icon still doesn't appear after confirming these details, contact MediRecords Support.

The MHR icon is orange or blue instead of green

Problem: The MHR icon shows orange or blue rather than green, and documents can't be viewed straight away.

Cause: An orange icon means the patient has a My Health Record but an access code is required. A blue icon means the system cannot confirm access, or the record may be hidden.

Resolution: For an orange icon, ask the patient for their access code (patients can call the My Health Record Helpline on 1800 723 471) and use Gain Access. For a blue icon, Emergency Access can be used, but only for genuine emergencies, as this access is monitored.

Escalate: If access still cannot be gained, contact MediRecords Support.

An older My Health Record document isn't showing in the In section

Problem: A document the Provider or Clinician expects to see in the In section of My Health Record is missing.

Cause: The In section shows documents from the last 3 months by default, so older documents are not displayed automatically.

Resolution: Use the date filter above the grid to select a longer period, or choose Custom Date to set a specific range.

Escalate: If the document still cannot be found after widening the date range, contact MediRecords Support.

A record keeps appearing in every Shared Health Summary

Problem: A record the Provider or Clinician does not want to include this time keeps appearing in Shared Health Summaries.

Cause: Once a record is flagged for sharing, it will permanently appear on Shared Health Summaries for that patient.

Resolution: Deselect or remove the tick-box for that record at the time the specific health summary is created. To share a record only once, add it to the summary manually instead of flagging it.

Escalate: Not applicable, this is expected behaviour.

A deleted outbound summary still appears in My Health Record

Problem: After deleting an outbound summary in MediRecords, a record still appears in the patient's My Health Record.

Cause: Deleting an outbound summary in MediRecords marks its status as "Deleted", it does not remove the record from My Health Record.

Resolution: This is expected behaviour; no further action is needed in MediRecords.

Escalate: If the uploaded document needs to be corrected or removed from My Health Record itself, contact MediRecords Support for guidance.

Further Reading

• My Health Record (MHR): Practice & Provider Configuration