Secure Messaging: Configuration - Healthlink, Medical Objects, Clinical Labs, MQ Link, & Fetch

Secure Messaging in MediRecords makes it easy for practices to connect and collaborate with other Health Professionals and Service Providers. By integrating with leading secure messaging vendors, MediRecords allows you to receive pathology and radiology results directly into the patient record, as well as send and receive correspondence with other healthcare providers. This reduces paperwork, saves time, and ensures sensitive information is exchanged in line with industry security standards.

With simple configuration options for Healthlink, Medical Objects, Fetch, MQLink, and Clinical Labs, you can set up secure messaging quickly and start streamlining communication across your practice. Whether you are a GP, specialist, or allied health professional, secure messaging helps eliminate manual processes, improves the flow of clinical information, and supports better continuity of care for patients. Using secure messaging within MediRecords not only helps practices work more efficiently, but also strengthen their professional network, making this feature a powerful addition to your digital health toolkit.

Contents:

1. Secure Messaging Settings

2. Healthlink Configuration

3. Medical Objects Configuration

4. Fetch, MQLink (Primary Health Care) & Clinical Labs Configuration (SMSC)

5. Secure Messaging Rejections

Secure Messaging Settings

Secure Messaging is a practice configuration. To configure your Secure Messaging Settings:

1. Click More

2. Select Settings.

3. Click on Configuration
   
   
    

4. Within Configuration Settings, click on the practice that you wish to configure the secure messaging settings for.
   
   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.
    

5. Click Secure Messaging
   
   

Healthlink Configuration

Please complete the Healthlink MediRecords Application form to register to use their service.

NOTE: If you were already sending and receiving secure messages through Healthlink in a different software, you will still need to contact them and advise you want your messages sent to MediRecords. 

A member of the MediRecords team will contact and inform you of your Healthlink alias (EDI). Once you have received this email, please perform the following steps:

1. Click More

2. Select Settings.

3. Click on Configuration 
   
   
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings.
   
   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.
    

5. Click Secure Messaging

6. Select the check box to right of Healthlink.

7. Enter your provided alias next to Healthlink Alias.
   Note: The Healthlink alias is case-sensitive and must be written in lower case

8. Click Save to apply the changes.

Medical Objects Configuration

Please contact Medical Objects to register to use their service. Once Medical Objects have informed us of your successful registration, we will provide your GUID to you in an email. You can then, perform the following steps:

1. Click More

2. Select Settings.

3. Click on Configuration
   
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings.
   
   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.
    

5. Click Secure Messaging

6. Check the box to the right of Medical Objects.

7. Next to the Medical Objects URL, enter the following URL: 

https://hd-7ec20d8a-a8df-404d-880b-ad67568a5f1e-guid.moc.medical-objects.com.au/hl7/

Note: This URL is for New registrations only. For practices that are already registered with MediRecords, please follow the link sent to you on your email from Medical Objects at the time of your configuration.

8. In the Medical Object ID field, enter your GUID as follows -

Namespace^4BE22910-5662-4412-8C1C-5C2F289BE3ED^GUID

for example :

Namespace - MediRecords Clinic

GUID - D2DEAFG-5BF8-3FT3-9B02-44E519DAA1BW

You would enter your Medical Object ID as -

MediRecords Clinic^D2DEAFG-5BF8-3FT3-9B02-44E519DAA1BW^GUID

Note: Namespace and GUID will be in the email sent to you for your configuration.
 

9. Click Save to apply the changes.

Fetch, MQLink (Primary Health Care) & Clinical Labs Configuration (SMSC)

Fetch, MQLink and ClinicalLabs can all be configured to receive investigation results simply by ticking the relevant box, then clicking Save.

1. Click More

2. Select Settings.

3. Click on Configuration
   
   
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings for.
   
   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.
    

5. Click Secure Messaging

6.  Select the relevant box, then click Save.

NOTE: You must inform your pathology/radiology providers that you need the messages to be sent to MediRecords. You may also be asked for a clinic ID or site information relevant to the secure messaging vendor that they use. Please see the required information to provide below if asked.

Fetch sfx address Clinic ID: sfxmedir  
MQLink Clinic ID: PTx.bmr99
Clinical Labs Clinic ID: stleo31

Secure Messaging Rejections

Secure Messaging Rejections are messages received by MediRecords to inform us that a message could not be delivered to a Provider due to their configuration not being correctly set within MediRecords.
Providers will get an email from MediRecords Support informing them that their Provider Number or Configuration needs to be set correctly.
This section will walk you through how to rectify these rejection messages in a timely manner to ensure that you continue to receive seamless secure messages without disruption to your work flow and continued patient care.

Secure Messaging Rejections can occur due to two reasons:

1. Provider number not entered correctly within MediRecords
   When a User's Provider number is not entered correctly within MediRecords, the following rejection message is received:
   
   2025-10-13 00:00:00 | Laverty Pathology | 123456AB, DR JOHN SMITH | Laverty Pathology | 651006563 | | QML | Cannot find Recipient
   
   In order to rectify this, navigate to the User's Profile > Identifiers section > enter the correct Provider Number against the correct practice > Save.

   

    

   If you are registered for multiple Provider Numbers and wish to host them all in MediRecords in order to receive all messages available to you, you will need to create an additional Practice, subscribe yourself to the new practice in your profile, and add the Provider Number to your Identifiers section, this will enable you to use multiple Provider Numbers to receive Secure Messages into your Inbox. 
   
   To ensure that important results or information is not lost, we advise you to contact the lab that sent the message to attempt to resend this secure message.
   
   If you no longer require Secure Messaging for this Provider Number, please alert the sending company that you no longer need this service and/or provide them with your correct Provider Number.  It is important to do this to ensure you receive your results for your other Provider Numbers in a timely manner. 
    

2. Secure Messaging Configuration is not entered correctly within MediRecords
   When the practice's Secure Messaging Configuration is not entered correctly within MediRecords, the follow rejection message is received:
   
   2025-10-13 00:00:00 | DHM PATHOLOGY | 123456AB, DR JOHN SMITH | | 20251013-695038.F.69883 | "mr000847" | Fetch | Secure Messaging Configuration is not set
   
   In order to rectify this, navigate to More > Settings > Configuration Settings > Select the correct practice > Secure Messaging > Select the secure messaging broker and ensure to enter the correct information against them > Save.
   
   
   
   To configure Health Link, click here.
   
   To configure Medical Objects, click here.
   
   For Fetch, MQ Links and Clinical Labs, simply select the check box next to the broker name and Save.

   If you no longer require Secure Messaging for this Provider Number, please alert the sending company that you no longer need this service.  It is important to advise the Pathology or Radiology department of this change to ensure you receive your results for your other Provider Numbers in a timely manner.