Secure Messaging: Configuration - Healthlink, Medical Objects, Clinical Labs, MQ Link, & Fetch

This article explains how to configure Secure Messaging in MediRecords so your practice can send and receive pathology, radiology, and correspondence electronically. It covers configuration for Healthlink, Medical Objects, Fetch, MQLink, and Clinical Labs, common secure messaging rejections, and troubleshooting for messages not being received. This applies to any practice connecting with Health Professionals or Service Providers via secure messaging vendors. 

Contents:

1. Secure Messaging Settings
2. Healthlink Configuration
3. Medical Objects Configuration
4. Fetch, MQLink (Primary Health Care) & Clinical Labs Configuration (SMSC)
5. Secure Messaging Rejections
   • Provider Number Not Entered Correctly
   • Secure Messaging Configuration Not Entered Correctly
6. Troubleshooting
   • Healthlink Messages Not Being Received
   • Medical Objects Messages Not Being Received
   • Fetch, MQLink or Clinical Labs Results Not Arriving

Secure Messaging Settings

Secure Messaging is a practice configuration. To configure your Secure Messaging settings:

1. Click More
2. Select Settings.
3. Click on Configuration.
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings for.
    

   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.

5. Click Secure Messaging.
    

Healthlink Configuration

Please complete the Healthlink MediRecords Application form to register to use their service.

A member of the MediRecords team will contact you and inform you of your Healthlink alias (EDI). Once you have received this email, please perform the following steps:

1. Click More
2. Select Settings.
3. Click on Configuration.
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings for.
    

   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.

5. Click Secure Messaging.
6. Select the check box to the right of Healthlink.

7. Enter your provided alias next to Healthlink Alias.

   Note: The Healthlink alias is case-sensitive and must be written in lower case.

8. Click Save to apply the changes.

Medical Objects Configuration

Please contact Medical Objects to register to use their service. Once Medical Objects have informed us of your successful registration, we will provide your Medical Object ID to you in an email. You can then perform the following steps:

1. Click More
2. Select Settings.
3. Click on Configuration.
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings for.
    

   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.

5. Click Secure Messaging.
6. Check the box to the right of Medical Objects.

7. Next to the Medical Objects URL, enter the Medical Object URL provided to you by Medical Objects in your registration email.

   Note: If you are already registered with MediRecords, use the URL sent to you by Medical Objects at the time of your original configuration instead.

8. In the Medical Object ID field, enter your Medical Object ID as follows:

   Namespace^4BE22910-5662-4412-8C1C-5C2F289BE3ED^GUID

   For example:

   Namespace: MediRecords Clinic

   Medical Object ID: D2DEAFG-5BF8-3FT3-9B02-44E519DAA1BW

   You would enter your Medical Object ID as:

   MediRecords Clinic^D2DEAFG-5BF8-3FT3-9B02-44E519DAA1BW^GUID

   Note: Namespace and Medical Object ID will be in the email sent to you for your configuration.

9. Click Save to apply the changes.

Fetch, MQLink (Primary Health Care) & Clinical Labs Configuration (SMSC)

Fetch, MQLink, and Clinical Labs can all be configured to receive investigation results simply by ticking the relevant box, then clicking Save.

1. Click More
2. Select Settings.
3. Click on Configuration.
    

4. Within Configuration, click on the practice that you wish to configure the secure messaging settings for.
    

   Note: If you have multiple clinics you wish to send/receive for, you will need to repeat these steps for the other clinics too.

5. Click Secure Messaging.
6. Select the relevant box, then click Save.

Secure Messaging Rejections

Secure Messaging Rejections are messages received by MediRecords to inform us that a message could not be delivered to a Provider due to their configuration not being correctly set within MediRecords. Providers will get an email from MediRecords Support informing them that their Provider Number or Configuration needs to be set correctly.

This section will walk you through how to rectify these rejection messages in a timely manner, to ensure that you continue to receive seamless secure messages without disruption to your workflow and continued patient care.

Secure Messaging Rejections can occur due to two reasons:

Provider Number Not Entered Correctly

When a Clinician's Provider Number is not entered correctly within MediRecords, the following rejection message is received:

2025-10-13 00:00:00 | Laverty Pathology | 123456AB, DR JOHN SMITH | Laverty Pathology | 651006563 | | QML | Cannot find Recipient

In order to rectify this, navigate to the Clinician's Profile, go to the Identifiers section, enter the correct Provider Number against the correct practice, and click Save.

If you are registered for multiple Provider Numbers and wish to host them all in MediRecords in order to receive all messages available to you, you will need to create an additional Practice, subscribe yourself to the new practice in your profile, and add the Provider Number to your Identifiers section. This will enable you to use multiple Provider Numbers to receive secure messages into your Inbox.

To ensure that important results or information is not lost, we advise you to contact the lab that sent the message to attempt to resend this secure message.

If you no longer require Secure Messaging for this Provider Number, please alert the sending company that you no longer need this service and/or provide them with your correct Provider Number. It is important to do this to ensure you receive your results for your other Provider Numbers in a timely manner.

Secure Messaging Configuration Not Entered Correctly

When the practice's Secure Messaging Configuration is not entered correctly within MediRecords, the following rejection message is received:

2025-10-13 00:00:00 | DHM PATHOLOGY | 123456AB, DR JOHN SMITH | | 20251013-695038.F.69883 | "mr000847" | Fetch | Secure Messaging Configuration is not set

In order to rectify this:

1. Click More
2. Select Settings.
3. Click Configuration.
4. Select the correct practice.
5. Click Secure Messaging.
6. Select the relevant secure messaging broker and enter the correct information against it.
7. Click Save.

To configure Healthlink, see the Healthlink Configuration section above.

To configure Medical Objects, see the Medical Objects Configuration section above.

For Fetch, MQLink, and Clinical Labs, simply select the check box next to the broker name and click Save.

If you no longer require Secure Messaging for this Provider Number, please alert the sending company that you no longer need this service. It is important to advise the pathology or radiology department of this change to ensure you receive your results for your other Provider Numbers in a timely manner.

Troubleshooting

The following are common configuration issues seen when setting up Secure Messaging. Try the suggested fix first; contact MediRecords Support if the issue persists.

Healthlink Messages Not Being Received

Cause: The Healthlink Alias field is case-sensitive. If the alias is entered in upper or mixed case, MediRecords will not correctly match incoming Healthlink messages to your practice.

Resolution: Open Secure Messaging settings for the practice and confirm the Healthlink Alias is entered in lower case exactly as provided by Healthlink, then click Save.

Escalate when: The alias is confirmed correct and in lower case, but messages are still not arriving. Contact MediRecords Support for further investigation.

Medical Objects Messages Not Being Received

Cause: The Medical Object ID has been entered without the full Namespace^Medical Object ID^GUID structure, or a segment has been transposed or omitted.

Resolution: Re-enter the Medical Object ID exactly as supplied in your Medical Objects registration email, in the format Namespace^Medical Object ID^GUID, then click Save.

Escalate when: The format is confirmed correct against the registration email, but messages are still not being received. Contact MediRecords Support with the rejection details.

Fetch, MQLink or Clinical Labs Results Not Arriving

Cause: The relevant checkbox in Secure Messaging settings has not been ticked and saved, or the pathology/radiology provider has not been told to route results to MediRecords using the correct clinic ID.

Resolution: Confirm the checkbox for the relevant broker is ticked and saved, and confirm with the pathology/radiology provider that they are sending to MediRecords using the correct Clinic ID.

Escalate when: The checkbox is ticked and the provider confirms results are being sent, but they are still not appearing in the Inbox. Contact MediRecords Support.

Further Reading

• Secure Messaging: Sending Letters via Healthlink & Medical Objects
• Practice Preferences & Configuration: Quick Guide
• User Management, Profile, & Preferences