Patient Identifiers - DVA Cards & Online Veterans' Verification (OVV)

The Online Veteran Verification (OVV) process in MediRecords is designed to ensure that claims for Department of Veterans’ Affairs (DVA) patients are submitted without errors or delays. By verifying patient details directly against the Medicare DVA database, practices can confirm that the information stored in MediRecords matches the patient’s official record before a claim is lodged.

Because MediRecords no longer automatically detects DVA details during a standard OPV (Online Patient Verification) check, it is now essential to manually verify each patient’s DVA card. Completing this quick step reduces the risk of rejected claims, saves time in reprocessing, and ensures your practice maintains accurate patient records.

Contents:

1. What is an OVV?
2. Running an OVV
3. Failed OVV Check

What is an OVV?

Submitting an OVV request for each-and-every patient that has a DVA card is very important. By verifying that your patient information matches the patient's identity within the Medicare DVA database ensures that DVA claims will be processed smoothly and without delay.

MediRecords will not longer automatically or detect whether or not a patient has a DVA card when your run an OPV against the patient's Medicare card.  You now need to manually enter the patients DVA card details.

A patient's DVA details must be verified before you can submit a claim for services under this benefits scheme. To see when a patient's DVA details were last verified, hover your mouse over the i icon next to the OVV button. 

After a second or two, their last verification status will pop-out to the left or right.

Running an OVV

1. Open the Patient's Details page
2. Open the Settings tab
3. Click OVV.
   
4. MediRecords will send details of the patient's DVA card no., address and date of birth to be verified with Medicare. If the details are correct, Medicare will send a notification advising the details are correct.
5. Click OK to close the notification.

Failed OVV Check

1. Open the patient record
2. Make sure you are in the Details tab
3. Click Demographics
4. Make sure the First Name and Last Name is correct
5. Make sure the Date of Birth is correct
6. Make sure the Address is correct
7. Ask the patient for their DVA card
8. Open the Settings Tab
9. Make sure the First Name and Last Name on the DVA Card match the patient's record
10. Make sure the DVA Card No. is correct
11. Make sure the DVA Card Type is correct
12. Once you have checked and updated all details, click Save to apply the changes. If you do not Save the changes, the OPV will fail again.
13. Click OPV to submit the request