Coviu Telehealth Appointment Integration: Configuration

Telehealth has become an essential part of modern healthcare, offering patients greater flexibility while enabling practices to provide care beyond the clinic. By integrating MediRecords with Coviu, you can deliver secure, high‑quality video consultations directly from your existing workflow, reducing barriers for patients and improving access for individuals who may struggle to attend in‑person visits. This article guides you through enabling Coviu, configuring users, and setting up Telehealth appointment types.

Contents:

1. Enabling Coviu within MediRecords
2. Configuring Users for Telehealth Appointments
3. Adding Telehealth Appointments to the Appointment Widget
4. Troubleshooting

Enabling Coviu within MediRecords

To activate the Coviu integration:

1. Go to More, then Settings and select Partner Products.
     
2. Click Coviu – Telehealth from the list.
     

3. Select Connect to Coviu.
    

    

4. You will be redirected to the Coviu Sign‑In page.

   • Enter your Coviu email and password, then click Sign In.
      

      

5. Review the permissions and click Authorize to complete the connection.
    

Configuring Users for Telehealth Appointments

After connecting your Coviu account, you must configure the individual users who will run telehealth consultations.

1. Go to More, then Settings and select Partner Products.
     
2. Click Coviu – Telehealth from the list.
     
3. Click Configure Telehealth Users.
     
4. Enter the provider’s name and then click Save.
    

Adding Telehealth Appointments to the Appointment Widget

Before creating telehealth bookings, ensure Coviu is already configured at both the practice and provider levels.

To set up a Telehealth appointment type:

1. Go to More, then Settings, and select Appointments.
     
2. Choose the Practice you want to update.
     

3. Click the Appointment Types tab, then locate the appointment type and click it to modify.
    

   ✅ Tip: A window will open with editable details such as:

   • Icon
   • Name
   • Duration
   • Colour
   • Active status
   • Show in Engage
   • Telehealth
   • Description

   
    

4. Tick the Telehealth checkbox, add Description if needed, and click Save to apply the changes.
     

Troubleshooting

A patient can’t see a button to join their Telehealth appointment

Cause: The patient may be looking in the wrong place, or the consultation link itself may not be working correctly on Coviu’s side.

Resolution: Ask the patient to check the email or SMS they received for the consultation, which contains the join link. If they’ve followed the link and still can’t join, see Coviu’s own Troubleshooting Coviu guide for further steps.

Escalate when: The patient has confirmed they’re using the correct link from Coviu’s own troubleshooting steps and still can’t join, contact MediRecords Support.

Further Reading

• Coviu Help Center