MediRecords Mobile App: Patient Quick Guide

The MediRecords Mobile App gives patients convenient access to their health information and services anytime, anywhere. From booking appointments to securely viewing results, sharing records with clinics, or managing personal details, the app makes it simple to stay on top of your healthcare. It also supports direct communication with your practice, ensuring that important updates like results, reminders, and shared records are always at your fingertips.

By using the app, patients gain more control and flexibility over their care. Features like timezone settings, document sharing, and PIN access help streamline the process of managing your health while keeping security a priority. Whether you are booking a new appointment, printing or emailing results, or connecting with MediRecords or non-MediRecords clinics, the app is designed to save time and reduce barriers to accessing care.

Contents:

1. Logging into the MediRecords Mobile App
2. Setting your Timezone
3. Searching for a Practice or Provider
4. Booking an Appointment
5. Viewing Results
6. Printing & Emailing Documents
7. Sharing Records with a MediRecords Clinic
8. Sharing Records with a non-MediRecords Clinic
9. FAQs
   • Stuck on Access Pin Page
   • Stuck on Home Screen or App not Loading
10. Getting Support

Logging into the MediRecords Mobile App

1.  Download the MediRecords Patient App from the Apple store or Google store. 

2.  Choose either of the following:

• I have an SMS Invite Token (Sent to you by your Doctor) 

• I want to register (if you are trying to share patient records with a Doctor)

From there, enter your information in the provided fields and save.  Now you have added your app to your device!

If you are logging in as a returning patient, follow these steps:

• Enter the email address you signed up with
• Enter the password you signed up with
• Click Continue
• From the next screen, create a 4 digit PIN (this is not mandatory, but highly advised)
• You will now enter the MediRecords App main screen.

Setting your Timezone

When creating/setting up your MediRecords Account to use on your phone sometimes we can miss setting the time region settings correctly which can cause confusion with appointment times. 

If you have booked an appointment before using the MediRecords Mobile App or you have connected your record with your Clinic directly and you book an appointment with the clinic your Appointment reminder time will go off what is set in your Phone and if the time zones are different your Appointment time will change. 

For example, if you live in Queensland and you have set your time zone to Sydney, Melbourne. When you call the clinic to book an appointment for 9:30 AM the reminder on your phone will display at 10:30 AM due to the different time zones being selected.

1. Open the Patient Mobile App on your phone and navigate to Settings at the bottom right hand corner.

2. Select Time Zone. 
3. Select the correct state the clinic is located in (normally same state you are located in)

4. Select the Tick icon to save the new time zone to your preferences.

Searching for a Practice or Provider

1. When you are in the Mobile App you will see 2 tabs at the bottom of the screen Clinics and Practitioners, select Clinics.

2. You will then be able to select the search bar and start typing the Clinic you want to search for;

3. Select the Clinic you want and that will show you details belonging to that Clinic:

You can repeat Steps 1-3 but instead of Selecting Clinics, you select Practitioners if you want to find information on a doctor.

Booking an Appointment

Option 1:

1. In the Patient App navigate to the Clinics Tab at the bottom of the screen. 

2. Click the search bar and start typing the Clinic you wish to locate. For example, MediRecords Admin Clinic. 

*NOTE: You can select the Practitioners Tab instead if you know the doctor's name you want to book with and follow the below steps. 

3. Once you have searched the Clinic or Practitioner select the relevant Clinic/Practitioner. You will see a button that says Book Appointment, select it.

4. Choose the Type of appointment you wish to book followed by the Date and Time.

5. Once you have entered that information you will have your Appointment session confirmation pop up and you will just select Confirm if everything is correct. 

Option 2:

1. In the Patient Appt home screen select the Appointments Icon.

 

2. Select the grey plus icon on the top right-hand corner to add a New Appointment.
 
You will only have the option to search the Doctor so for this option to work you will need to know the doctor you want to book in with.)Search the Practitioner select them and click Book Appointment.
 

3. Follow steps 3-5 in Option 1 to complete the appointment booking confirmation. 

Viewing Results

Once you log into the app, go to the results section where you need to make sure you are clicking on results, not requests. 

Printing & Emailing Documents

First, within the MediRecords App homepage, click on Results.

After clicking on Results, it will show you the Results and Request Tab.

In this example, we will show you how to send your Results via email. Select the paper plane icon and it will ask if you wish to email the results.

In this section, you can choose from who you would like to send these results. 

This instruction will also apply if you wish to send a Request via email.

In case multiple Results/Requests are showing and you only wish to send one, please follow the instructions below. This will also show how to print it.

Open the Result or Request you wish to send and View

Once opened, you will see a "Send" icon which gives you the option to send via email.

From here, you can email them and even print.

You can print these results for as long as your mobile phone is connected to a Printer via AirPrint or Bluetooth.

Sharing Records with a MediRecords Clinic

From the MediRecords Mobile App homepage, select the "Share Records" icon and nominate the type of record you are sharing and with which clinic you would like access. This will give the clinic access to all your nominated records.

In this example, let's say you are sharing your Full Records with a MediRecords Clinic.

It will then ask which MediRecords Clinic you would like to share your Full Records with. You can type in the name of the clinic/ practice and tick on the circle to select the clinic. 

After searching the clinic, select the "Share" icon and it will ask if you would like to confirm sharing your medical records.

After confirming, it will give a notification that your medical records have been shared with the clinic.

Sharing Records with a non-MediRecords Clinic

From the MediRecords Mobile App homepage, select the "Share Records" icon and nominate the type of record you are sharing and select the paper plane icon. This will open your device's email and you can email the results to the non-MediRecords Clinic.

In this example, let's say you are sharing your Full Records

This will open your device's email and you can email the results to the non-MediRecords Clinic.

FAQs

Stuck on Access Pin Page

If you are stuck on the Access Pin Page, then Create a Fresh Registration with Instructions Below:

1.Open Patient App and Select ‘I want to Register’:


2. Then Fill out the Registration Details to successfully create a Profile.


 

3. Once you have made your Profile and you are in the App, then Tap on Share Records in the top Right Corner:


4. Then Select Full Records to share your Medical History including medications, Procedures, results & Correspondence to the practice. 

5. Next Search and Select the Practice you wish to share your records with, then Tap Share in the Top Right corner.

6. After you have Shared your records with the Practice they will update it from their end and you will be linked with the practice. 

Stuck on Home Screen or App not Loading

Apps sometimes require a 'refresh', and similar to a browser, you can clear the cache on your MediRecords mobile app. To do this, please follow the steps below:

Android users: