MediRecords Mobile App: Deleting a Patient Account

Patients can ask to have their MediRecords Mobile App account deleted at any time. This cannot be done by the patient within the app, or by the practice from the MediRecords Care App, deleting a Mobile App account can only be actioned by MediRecords Support.

Contents:

1. Requesting Account Deletion
2. What Account Deletion Does Not Affect

Requesting Account Deletion

Only MediRecords Support can delete a patient's Mobile App account. This cannot be actioned by the patient themselves within the app, or by the practice from the MediRecords Care App.

To request deletion, the patient (or the practice, on the patient's behalf) needs to email support@medirecords.com with the following details:

• Full Name
• Phone Number
• Email Address
• Username

What Account Deletion Does Not Affect

Deleting a Mobile App account removes the patient's ability to log in and use the app. It does not remove the patient's health record from their practice's MediRecords system. If the patient also wants their health record removed from the practice, this is a separate process managed by the practice itself, not MediRecords Support, and they will need to contact the practice directly.

Further Reading

• MediRecords Mobile App: Patient Quick Guide