Assisting Patients with Engage

To help reduce the volume of basic patient enquiries, a dedicated patient-facing Knowledge Base for Engage is available for practices to share as needed. This resource provides clear, step-by-step guidance for common patient tasks such as creating an account, booking appointments and viewing information within Engage, allowing patients to self-serve where appropriate.

The Knowledge Base is designed to support your practice by answering frequently asked questions outside of consultations or administrative time. By sharing this link with patients, practices can streamline support, improve patient confidence using Engage and free up staff to focus on higher-value clinical and administrative work.

Patient Knowledge Base for Engage

A patient-facing Knowledge Base has been created for you to share with patients, which includes detailed information on creating an account for Engage, booking an appointment, viewing documents and more.

Patient Engage Knowledge Base: https://help.engage.medirecords.com/hc/en-us 

This hyperlink can be provided to patients, to lessen the impact on your practice in handling basic queries around the use of Engage.

Content Included

The articles supplied cover the following topics, with more to be added in future as we build new capability for Engage:

• Login & Security
• Appointments
• To Dos (Clinical Actions)
• Results
• Documents
• Medications
• Consent