For the fastest help while using MediRecords, we recommend starting with the Knowledge Base, which is available 24/7 and contains step-by-step guides, troubleshooting articles, and answers to common questions. Many issues can be resolved quickly without needing to contact Support.
If you still need assistance, our Support Team is available via phone, live chat (within MediRecords or through the Knowledge Base), or email during business hours.
Contents:
- Using the Knowledge Base
- Phone support
- Live chat within Medirecords
- Live chat via the knowledge base
- Email Support
Using the Knowledge Base
The MediRecords Knowledge Base is your quickest way to get help, available 24/7 with step-by-step guides, troubleshooting articles, and practical resources.
If you need help outside of Support hours, you can:
- Search for topics using the search bar
- Browse articles by category
- Follow detailed guides to resolve common issues
Many questions can be answered quickly through the Knowledge Base without needing to contact Support.
Phone support
You can contact the MediRecords Support Team by phone during our operating hours.
Phone: 1300 103 903
Support Hours:
Monday – Friday: 8:00 AM – 6:00 PM (AEST/AEDT)
*Times may vary on public holidays
Live Chat
You can access live chat in two ways: within MediRecords or through the Knowledge Base.
Live chat within Medirecords
- Log in to your MediRecords account.
- Click the Support or Help icon within the platform.
- Select Chat with Support to start a conversation with a member of our team.
Live Chat via the Knowledge Base
- Visit the MediRecords Knowledge Base.
- Click the Chat icon located at the bottom corner of the page.
- Enter your details and start your chat with our Support Team
Email Support
You can also contact our Support Team via email.
Email: support@medirecords.com
Email Support Hours:
Monday – Friday: 8:00 AM – 6:00 PM (AEST/AEDT)
*Times may vary on public holidays
When contacting Support via email, please include:
- Your clinic name
- A description of the issue
- Any screenshots or relevant details
This helps our team assist you more quickly
Still need help?
If this article did not fully answer your question, our Support team is here to help. We can assist with troubleshooting, guidance, or clarifying how MediRecords works.
Contact MediRecords Support
Phone: 1300 103 903
Email:
support@medirecords.com
Live chat: Available directly within the MediRecords app or via
the Knowledge Base
Want to build confidence using MediRecords?
We offer tailored software training for individuals and teams, whether you need help with specific workflows or a broader overview of the platform.
To enquire about training, contact your Customer Success Manager or email success@medirecords.com.
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