Appointment Widget: FAQs

The MediRecords Appointment Widget lets patients book their own appointments online. This article covers a common question about how booking confirmations work through the widget.

Contents:

1. Does a Patient Receive an Email or SMS Confirmation?
2. How Do I Change My Practice's Time Zone for the Widget?
3. Why Did My Patient Receive a Different Appointment Time via SMS?
4. Further Reading

Does a Patient Receive an Email or SMS Confirmation?

When a patient books an appointment through the Appointment Widget, no email confirmation is sent. The patient receives an SMS confirmation only, and this SMS is not charged.

How Do I Change My Practice's Time Zone for the Widget?

If the wrong time zone is applied, appointment times may display incorrectly for patients and providers, leading to confusion or missed appointments.

1. Select Book Online.
2. Select anything in the About the Appointment step, this isn't important, then select Next.
3. Select any appointment time, it isn't important which one.
4. In the Your Details window, select Update your details.
5. Update the time zone shown, then select Save.
6. Go back and cancel the appointment, or select the X to close.

Why Did My Patient Receive a Different Appointment Time via SMS?

This comes down to how time zones are handled. If a patient has set their time zone in the MediRecords Mobile App, their confirmation is sent in their local time. If they haven't, the SMS will show the provider's time zone instead, or default to AEST if the provider's time zone hasn't been set either.

We recommend patients download the MediRecords Mobile App for the most accurate experience. See this article for the full explanation.

Further Reading

• SMS Appointment Reminders & Confirmations
• Appointment Widget Configuration