If you're encountering issues validating an IHI number, one possible reason could be a mismatch between the patient's gender as recorded in MediRecords and the gender information stored by Medicare or HI Services.
How to Resolve this Errors:
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Check Patient Demographics:
- Review the patient's gender information in MediRecords.
- Ensure it aligns with the gender recorded on their IHI records.
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Verify with the Patient:
- If there's a discrepancy, confirm the patient's correct gender.
- Update the MediRecords accordingly.
- Go to the Demographics section, check the Gender field, and update it to the correct gender.
- Attempt to validate the IHI again.
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Contact Healthcare Identifiers Service:
- For further assistance or to verify the patient's details, Patients can call the Healthcare Identifiers Service on 1300 361 457 Monday to Friday 8:30 am to 5 pm AEST to check their details against what they have provided the Practice.