Checking an Electronic Prescription's Payload Contents

When you send an electronic prescription, you may want to confirm it went through successfully or check exactly what was delivered within it. This article covers the quick ways to confirm a prescription was sent, and how to trace a script in detail using the Integration Audit.

Contents:

1. Quick Ways to Confirm a Prescription Was Sent
2. Tracing a Script Using the Integration Audit

Quick Ways to Confirm a Prescription Was Sent

There are a couple of separate ways you can check this:

1. A blue pop-up message will appear from eRx in the top right-hand corner, indicating that the Token has been requested.
2. In Current Rx, check that Type = Paperless and Status = Active/Printed.
   
    
3. In Past Rx, click the triangle next to the medication to drop down the prescription information and see eRx Status = Active/Printed.

Tracing a Script Using the Integration Audit

This guide will take you through the steps to locate a script, find its unique SCID number, and use the Integration Audit to confirm where and how it was sent. By following these steps, you will be able to quickly verify script delivery and resolve any patient queries with confidence.

1. Inside the patient's record, navigate to the Clinical tab.
2. Go to Medications and locate the script in question. Expand the details of the script and note down the SCID.
   
    
3. Once you have noted the SCID, go to More and select Audit. Under Audit, choose Integration Audit.
   
    
4. Select the Filter option and select eRx Create and also eRx Cancel.
   
    

5. Enter the SCID from the script and paste it into the search function. Depending on the number of scripts in the system, this can take a while to load and process.

   ℹ️ Note: If searching the SCID does not work because there are too many scripts to load, press Ctrl + F on your keyboard and enter the SCID number to jump straight to the page where it is located.

   
    

Once you are taken to that page and have located the script by matching the SCID, select the here option within the description part of the script information.

This will show you where the script was sent, and the email or phone number it was sent to.

 

Further Reading

• Electronic Prescribing FAQs