Errors - E99003 and E99033

This article explains two common eRx errors, E99003 and E99033, encountered when prescribing an eScript in MediRecords. It covers the causes, typically special characters or configuration mismatches, and how to resolve each one. 

Contents:

1. Error E99003
   • Cause
   • Narrowing Down Which Field Is Affected
   • Examples of problematic characters
   • Resolution
2. Error E99033
   • Cause
   • Resolution

Error E99003

Cause

If you see an E99003 error when sending an electronic prescription, it usually indicates that there are special characters or symbols in one of the following areas:

• Patient demographic details (e.g., name, address)

   
   

• Patient Setting Details (Name and Surname Alias)
   
   
• Drug Recipe  
   
• Prescription instructions or annotations  
   
• User Profile's Biography (e.g., qualifications containing hyphens or special symbols)  
   
• Practice Details (Practice Name, Address 1, Address 2, Suburb, State, Postcode, or Email), found under More > Settings > Subscription Details > Practices > select the practice > Details. Because these fields are shared by the whole practice, a special character here can affect every prescriber and patient at that practice, not just one record.
  

Narrowing Down Which Field Is Affected

If you're not sure which field contains the special character, the pattern of who's affected by the error can point you to the right area before you go looking field by field:

• If the error occurs for one patient only, across multiple providers, the issue is most likely in that patient's information.
• If the error occurs for multiple patients but only one provider, while other providers are unaffected, the issue is most likely in that provider's User Profile.
• If the error occurs across all patients and all providers, the issue is most likely in the shared Practice Details, since every prescription for that practice draws on the same practice-level fields.

Examples of problematic characters

• Normal hyphen: - (OK)
• Symbol hyphen from Word: — (NOT OK)
• Apostrophe typed from keyboard: ' (OK)
• Symbol apostrophe pasted from another source: ' (NOT OK)

These special characters often look identical to a normal keyboard character at a glance, especially when pasted in from Word, an email, or another external source. The field can look completely normal and still contain the problem character.

Resolution

• Remove or replace special characters in the areas mentioned above with standard keyboard characters.
• If unsure where the issue is, retype the affected fields manually instead of copy-pasting.

Escalate

If the error continues after removing or replacing the affected characters, contact MediRecords Support with the patient or record involved so we can investigate the specific field causing the rejection.

Error E99033

Cause

This error occurs due to a mismatch between your eRx ID and the MediRecords certificate thumbprint.

Resolution

• Contact eRx Support:
  • Phone: 1300 700 921
  • Email: support@erx.com.au
• Ask them to link your eRx ID to the MediRecords certificate thumbprint.
• Provide your eRx ID and Prescriber Number.

Example error message:

E99033 - Message was not stored because it is disabled or message type in exception list.

Escalate

If eRx Support cannot resolve the mismatch, or you are unsure whether your certificate thumbprint is correctly linked, contact MediRecords Support for assistance.

Further Reading

• eRx & Electronic Prescribing: Configuration
• Electronic Prescribing FAQs