Errors - E99003 and E99033

This article explains two common errors you may encounter when prescribing an e-script: E99003 and E99033. These errors originate from eRx and typically relate to special characters or configuration mismatches.

Contents:

1. Error E99003
2. Error E99033
3. Further Reading 

Error E99003

If you see an E99003 error when sending an electronic prescription, it usually indicates that there are special characters or symbols in one of the following areas:

• Patient demographic details (e.g., name, address)

   

• Patient Setting Details (Name and Surname Alias)
   
   
• Drug Recipe
   
• Prescription instructions or annotations
   
• User Profile's Biography (e.g., qualifications containing hyphens or special symbols)

Examples of problematic characters

• Normal hyphen: - (OK)
• Symbol hyphen from Word: — (NOT OK)
• Apostrophe typed from keyboard: ' (OK)
• Symbol apostrophe pasted from another source: ’ (NOT OK)

How to resolve

• Remove or replace special characters with standard keyboard characters.
• If unsure where the issue is, retype the affected fields manually instead of copy-pasting.

• Check the Biography section in the User Profile for special characters in qualifications or other text.

  ✅ Tip: If using a Drug Recipe, ensure the dose does not contain symbols.

Error E99033

This error occurs due to a mismatch between your eRx ID and the MediRecords certificate thumbprint.

How to resolve

• Contact eRx Support:
  • Phone: 1300 700 921
  • Email: support@erx.com.au
• Ask them to link your eRx ID to the MediRecords certificate thumbprint.
• Provide your eRx ID and Prescriber Number.

Example error message:

E99033 - Message was not stored because it is disabled or message type in exception list.

Further Reading

• eRx & Electronic Prescribing: Configuration
• Electronic Prescribing FAQs