Checking an Electronic Prescription's Payload Contents and What was Sent to eRx

When you send an electronic prescription, you may want to confirm it went through successfully or check exactly what was delivered within it. This article covers the quick ways to confirm a prescription was sent, and how to trace a script in detail using the Integration Audit.

Contents:

1. Quick Ways to Confirm a Prescription Was Sent
2. Tracing a Script Using the Integration Audit
3. Reading the Payload
4. Why the Medication Name Might Look Different

Quick Ways to Confirm a Prescription Was Sent

There are a couple of separate ways you can check this:

1. A blue pop-up message will appear from eRx in the top right-hand corner, indicating that the Token has been requested.
2. In Current Rx, check that Type = Paperless and Status = Active/Printed.
   
    
3. In Past Rx, click the triangle next to the medication to drop down the prescription information and see eRx Status = Active/Printed.

Tracing a Script Using the Integration Audit

This guide will take you through the steps to locate a script, find its unique SCID number, and use the Integration Audit to confirm where and how it was sent. By following these steps, you will be able to quickly verify script delivery and resolve any patient queries with confidence.

1. Inside the patient's record, navigate to the Clinical tab.
2. Go to Medications and locate the script in question. Expand the details of the script and note down the SCID.
   
    
3. Once you have noted the SCID, go to More and select Audit. Under Audit, choose Integration Audit.
   
    
4. Select the Filter option and select eRx Create and also eRx Cancel.
   
    

5. Enter the SCID from the script and paste it into the search function. Depending on the number of scripts in the system, this can take a while to load and process.

   ℹ️ Note: If searching the SCID does not work because there are too many scripts to load, press Ctrl + F on your keyboard and enter the SCID number to jump straight to the page where it is located.

   
    

Once you are taken to that page and have located the script by matching the SCID, select the here option within the description part of the script information.

This will show you where the script was sent, and the email or phone number it was sent to.

 

Reading the Payload

Once you've opened a script's payload, it can look like a lot of information at once. Here's how it's laid out.

At the top of the payload, you'll find some identifying metadata, including the SCID and the Entity ID (the eRx ID).

Below this, the payload is broken into three main sections:

1. Patient Information: this is where you'll find details such as the patient's name, date of birth, and address.
   
    
2. Clinician Information: this is where you'll find details such as the prescriber's name, prescriber number, and contact details.
    
3. Prescribed Item Information: this is where you'll find details such as the medication name, strength, form, quantity, and directions for use.
    

Following the three main sections, you'll also find any Annotations, information such as notes or comments the prescriber has added to the script.

Why the Medication Name Might Look Different

Support sometimes gets asked why a different medication name appears to have been dispensed than what was prescribed. This is often not an error, the name shown may be the active ingredient name rather than the brand name, which MediRecords has been required to display since February 2021. See Active Ingredient Prescribing for a full explanation of why this happens.

Further Reading

• Electronic Prescribing FAQs