Locked Accounts

If an account becomes locked, either through too many incorrect password attempts or an inability to reset a password, MediRecords Support can help get it unlocked. This article covers what to do for both patient and provider accounts.

Contents:

1. Patient Accounts (MediRecords Mobile App)
2. Provider Accounts (Care App)

Patient Accounts (MediRecords Mobile App)

A patient's account can become locked if an incorrect password is entered too many times when logging in to the MediRecords mobile app.

If this happens, the patient will need to contact MediRecords Support to have their account unlocked.

Provider Accounts (Care App)

The same lockout behaviour applies to providers using the Care app: entering an incorrect password too many times will lock the account.

If a provider is unable to reset their password because they can't access the email address linked to their account, they can contact MediRecords Support to be unlocked.