There are occasions when users can't access Clinical tabs. This might be because of Security Privileges to the users registered on your MediRecords subscription or a might be a browser issue.
1. Click More and select Settings.
2. Click Subscription Details
3. Click Users
4. Look for your username using the search box and click on the name once you found it.
5. Check the User Category.
In the image shown above, the User Category was set as Guest which is why he can't access the Clinical Tab.
In MediRecords, the user Security Privileges are dictated by the Security Roles, which are dependent on your subscription plan. While these come with preset options, you have the ability to reduce or increase permissions.
6. If User Category was set as Guest contact your User Support or Practice owner.
MediRecords supports the use of Chrome and Edge Chromium browsers. Please be advised that use with other browsers may cause performance issues.
How to Clear your Internet Browser's Cache
If you need further assistance please contact support on 1300 103 903 or email at support@medirecords.com
Still need help?
If this article did not fully answer your question, our Support team is here to help. We can assist with troubleshooting, guidance, or clarifying how MediRecords works.
Contact MediRecords Support
Phone: 1300 103 903
Email:
support@medirecords.com
Live chat: Available directly within the MediRecords app or via
the Knowledge Base
Want to build confidence using MediRecords?
We offer tailored software training for individuals and teams, whether you need help with specific workflows or a broader overview of the platform.
To enquire about training, contact your Customer Success Manager or email success@medirecords.com.
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