Unable to Access Clinical Tab

Sometimes a user can't access the Clinical tab in MediRecords. This is usually down to one of two things: their Security Role doesn't include Clinical access, or their Subscription type doesn't include it at all, rather than a fault, so it's worth checking both before contacting Support.

Checking the User's Access

1. Click More, then select Settings.
   
    
2. Click Subscription Details.
   
    
3. Click Users.
   
    
4. Use the search box to find the user's name, then click on it.
   
    
5. Check the user's User Category.
   
    

A user's User Category determines the Security Role they're assigned by default when their account is created. If this user needs Clinical access and doesn't have it, you can either change their User Category, or update their Security Role directly without changing their Category. See Security Role Configuration for how to change a user's Security Role and its privileges.

Further Reading

• Security Role Configuration
• Features of Subscription Modules