How Do I Grant MediRecords Support Access?

There are occasions when MediRecords support needs to log in as your account in order to provide comprehensive support. 

To grant MediRecords Support access to your account:

1. Select the Person Icon at the top right of the MediRecords screen
2. Select Profile
3. Select Security
4. Check the box next "Grant MediRecords support agent access to this account"
5. Click the Save button.

NOTE: MediRecords Support will be able to access your account for as long as this tick-box is selected. This option can be deselected at any time to disable access.

You only need to do this once.  If you no longer wish for MediRecords support to access your account, you can deselect this option.

What is Screen-Sharing and why would I be asked to join a session?

If you need further assistance please contact support on 1300 103 903 or email at support@medirecords.com