How to Clear your Internet Browser's Cache?

This article explains how to clear your internet browser's cache, which can resolve issues caused by outdated or corrupted stored data, including problems in MediRecords. It covers clearing cache for MediRecords only versus clearing it for all sites, with steps for Android, Chrome, and Edge. This applies to anyone troubleshooting a MediRecords display or loading issue.

Contents:

1. Clearing Cache for MediRecords Only
2. Clearing Your Cache for All Sites
   • Android
   • Chrome
   • Edge
3. Troubleshooting

Clearing Cache for MediRecords Only

For the first step of troubleshooting, you could try just clearing browsing data just for MediRecords.

1. From any page in MediRecords, click on the Settings icon beside the URL in the address bar:
   
    
2. Click on Cookies and Site Data
   
    
3. Click on the pop-out icon
   
     
4. Click on the Trash Bin icon next to any MediRecords websites listed
   
    
5. Click Done.

Clearing Your Cache for All Sites

Depending on your internet browser, clearing your cache requires different steps.

Android

1. Select Menu, then More.
2. Select Settings.
3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Chrome

1. Click the 3 dots in the upper right corner of the browser.
   
    
2. Click on Delete browsing data
   
    
3. Select a time-frame from the options at the top, or click the More option to select All time.
   
    
4. Select the items you want to clear (e.g., Browsing history, Download history, Cached images and files, Cookies, and other site data).
   
    
5. Click Delete from this device.

Edge

1. Click the 3 dots in the upper right corner of the browser.
   
    
2. Click on Delete browsing data
   
    
3. Select a Time range from the options provided
4. Tick all options you would like to delete
   
    
5. Click Clear now. 

Troubleshooting

MediRecords is showing outdated information, or a page isn't displaying correctly

Cause: Your browser is loading an outdated or corrupted copy of the page from its cache instead of the current version from MediRecords.

Resolution: Clear your cache for MediRecords only, using the steps above, then refresh the page.

Escalate when: The page still shows outdated or incorrect information after clearing the MediRecords-only cache and clearing your cache for all sites.

Further Reading

• How to generate a HAR and log file in Chrome, Microsoft Edge, Firefox and Safari
• Trouble Logging In