How to Clear your Internet Browser's Cache?

An internet browser’s cache is designed to make web browsing faster and more efficient. Each time you visit a webpage, your browser (such as Chrome or Edge) downloads parts of the page and saves them in a folder on your computer, usually called Temporary Internet Files. The next time you visit that site, your browser loads the saved content instead of downloading it again, which helps the page load faster and saves data.

However, cached files can sometimes cause problems. If the stored data becomes outdated or corrupted, it may interfere with how a website works - including MediRecords. Clearing your browser cache is often the first and simplest step in troubleshooting. In some cases, you may only need to clear cache data for MediRecords, while in others you may need to clear it for all sites.

For the first step of troubleshooting, you could try just clearing browsing data just for MediRecords.

1. On the MediRecords Home Page, navigate to the lock at the top of the page.
2. Click on the Lock icon> select Cookies and Site Data
3. Select Manage Cookies and Site Data
4. Click on the Trash Bin icon next to the Medirecords website
5. Select Done 

How to clear your browser's cache for all sites?

Depending on your internet browser, clearing your cache requires different steps.

Android

1. Select Menu, then More.
2. Select Settings.
3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Chrome

1. Click the 3 dots in the upper right corner of the browser.
2. Hover over the More Tools option then click Clear Browsing Data
3. Go to Advanced Tab and choose All Time or a lesser time frame in the Time Range dropdown.
4. Select the items you want to clear (e.g., Browsing history, Download history, Cached images and files, Cookies, and other site data).
5. Click Clear Data. 

Edge

1. Click the 3 dots in the upper right corner of the browser.
2. Choose Settings.
3. Under Cookies and Site Permissions, click on Manage and delete cookies and site data
4. Select See all cookies and site data
5. Click Remove All and select Clear

NOTE: MediRecords supports the use of Chrome and Edge Chromium browsers. 
Please be advised that use with other browsers may cause performance issues.