How to Clear your Internet Browser's Cache

What is an internet browser's cache?

Normally your internet browser (Google Chrome, Edge etc.) downloads web pages and some, to all, of its content to your computer, usually in the folder Temporary Internet Files. This is the browser's cache. When you visit a webpage with files already downloaded in the cache, it will use them to load the page instead of re-downloading the page again. This allows the page to load faster and save some data from downloading.

Sometimes the cache can interfere with the normal use of the webpage and it needs to be cleared to be able to use it as intended.

First step of troubleshooting you could try just clearing browsing data just for MediRecords

1. Start MediRecords home page
2. Navigate to the lock at top of page 
3. Click on lock > select Cookies 
4. Select MediRecords 
5. Bottom left of panel select remove

Select Done How to clear your browser's cache for All sites- 

Depending on your internet browser, clearing your cache requires different steps.

Android

1. Select Menu, then More.
2. Select Settings.
3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Chrome

1. Click the 3 dots in the upper right corner of the browser.
2. Hover over the More Tools option then click Clear Browsing Data...
3. Choose All Time or lesser time frame in the "Clear the Following Items From" field.
4. Select the items you want to clear (e.g., Browsing history, Download history, Cached images and files, Cookies, and other site data).
5. Click Clear Data. 

Edge

1. Click the 3 dots in the upper right corner of the browser.
2. Choose Settings.
3. Under Clear Browsing Data click Choose What To Clear.
4. Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History, and Form Data).
5. Click Clear.

MediRecords supports the use of Chrome and Edge Chromium browsers.
Please be advised that use with other browsers may cause performance issues. 

For urgent assistance, please contact MediRecords support on 1300 103 903 during business hours.