How to Clear your Internet Browser's Cache?

What is an Internet Browser's Cache?

Normally your internet browser (Google Chrome, Edge, etc.) downloads web pages and some, to all, of its content to your computer, usually in the folder Temporary Internet Files. This is the browser's cache. When you visit a webpage with files already downloaded in the cache, it will use them to load the page instead of re-downloading the page again. This allows the page to load faster and save some data from downloading.

Sometimes the cache can interfere with the normal use of the webpage and it needs to be cleared to be able to use it as intended.

For the first step of troubleshooting, you could try just clearing browsing data just for MediRecords.

1. On the MediRecords Home Page, navigate to the lock at the top of the page.
2. Click on the Lock icon> select Cookies and Site Data
3. Select Manage Cookies and Site Data
4. Click on the Trash Bin icon next to the Medirecords website
5. Select Done 

How to clear your browser's cache for all sites?

Depending on your internet browser, clearing your cache requires different steps.

Android

1. Select Menu, then More.
2. Select Settings.
3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Chrome

1. Click the 3 dots in the upper right corner of the browser.
2. Hover over the More Tools option then click Clear Browsing Data
3. Go to Advanced Tab and choose All Time or a lesser time frame in the Time Range dropdown.
4. Select the items you want to clear (e.g., Browsing history, Download history, Cached images and files, Cookies, and other site data).
5. Click Clear Data. 

Edge

1. Click the 3 dots in the upper right corner of the browser.
2. Choose Settings.
3. Under Cookies and Site Permissions, click on Manage and delete cookies and site data
4. Select See all cookies and site data
5. Click Remove All and select Clear

NOTE: MediRecords supports the use of Chrome and Edge Chromium browsers.
Please be advised that use with other browsers may cause performance issues.