Keeping your patient and practice data secure is a core priority when using MediRecords. To support this, MediRecords offers Single Sign‑On (SSO), allowing your organisation to manage user access through your existing identity management platform.
With SSO enabled, staff can log in to MediRecords using the same credentials they already use for other workplace systems. This reduces the need to manage multiple passwords, lowers the risk of weak or reused credentials, and simplifies access for your team. It also gives your organisation greater control over user access, as authentication is managed centrally by your identity provider.
This article explains how Single Sign‑On works, how to activate it, and what is required to configure it in MediRecords.
Contents
What is Single Sign‑On (SSO)?
Single Sign‑On allows users to sign in once using their organisation’s login and then access multiple systems such as MediRecords - without needing separate usernames or passwords.
Instead of managing individual logins for each application, your organisation controls access through a central identity provider. This approach is commonly used by larger practices and organisations that use multiple systems daily.
Benefits of using SSO
Using Single Sign‑On provides several advantages:
- Improved security by enforcing organisation‑wide login policies
- Centralised access control, allowing your organisation to manage who can access MediRecords
- Simpler login experience for users, with fewer passwords to remember
- Reduced risk of password reuse or weak passwords
- Better off‑boarding control, as access can be removed centrally when staff leave
SSO puts your organisation in control of how secure access to MediRecords should be.
Activating Single Sign‑On (SSO)
Single Sign‑On is available as an add‑on feature for organisations that use an Identity and Access Management (IAM) platform (also known as an Identity‑as‑a‑Service provider).
MediRecords supports integration with a range of identity providers, including (but not limited to):
- Microsoft Azure Active Directory
- Okta
- Auth0
To activate SSO for your MediRecords tenant, please contact your Customer Success Manager, who will arrange for the feature to be enabled.
Configuring Single Sign‑On (SSO)
Once Single Sign‑On has been enabled for your tenant, configuration must be completed by a Practice Owner.
To configure SSO:
-
Log in to MediRecords as a Practice Owner and navigate to More > Settings > Configuration Settings.
- Open Care System Configuration.
-
To complete the setup, select the SAML Integration tab, enable SAML Integration, enter your identity provider's details, and click Save.
ℹ️ Note: Your identity provider will supply the required configuration details, such as:
- Identity Provider Entity ID
- Identity Provider SSO URL
- SAML Certificate
Once configured, users will authenticate through your organisation’s identity provider when logging in to MediRecords.
Frequently Asked Questions
-
Does MediRecords only support Azure?
No. MediRecords supports Single Sign‑On with multiple identity providers. Azure Active Directory is one option, but other providers such as Okta and Auth0 are also supported.
-
What is the difference between SSO and Multi‑Factor Authentication (MFA)?
SSO and MFA serve different purposes:- SSO allows users to sign in once and access multiple systems using the same login.
-
MFA adds an extra verification step (such as a code or app prompt) to confirm a user’s identity.
ℹ️ Note: SSO focuses on access management and convenience, while MFA focuses on additional security checks. Many organisations use both together.
-
Are there any important considerations before enabling SSO?
Yes. We recommend the following:- Do not enable SSO before your MediRecords go‑live
-
Ensure required API keys are created before SSO is switched on
Be aware that MediRecords Support may require screen sharing to assist with troubleshooting once SSO is enabled
✅ Tip: Your Customer Success Manager can guide you through readiness checks.
-
Who manages user access once SSO is enabled?
User access is managed through your organisation’s identity provider. MediRecords relies on that system to authenticate users.
Still need help?
If this article did not fully answer your question, our Support team is here to help. We can assist with troubleshooting, guidance, or clarifying how MediRecords works.
Contact MediRecords Support
Phone: 1300 103 903
Email:
support@medirecords.com
Live chat: Available directly within the MediRecords app or via
the Knowledge Base
Want to build confidence using MediRecords?
We offer tailored software training for individuals and teams, whether you need help with specific workflows or a broader overview of the platform.
To enquire about training, contact your Customer Success Manager or email success@medirecords.com.
Comments
0 comments