If you notice unusual behaviour in MediRecords, but other users in your clinic are not experiencing the same issue, this article explains why clearing your browser cache usually resolves it.
Blank Page or Missing Menu Options
Cause: This is typically caused by an outdated browser cache. Clearing your cache semi-regularly is good practice to keep your browser running effectively and to limit the number of glitches you may experience.
Resolution: Clear your cache and cached images and files on your browser.
See How to Clear your Internet Browser's Cache? for step-by-step instructions.
Escalate when: if the page is still blank or missing menu options after clearing your cache, contact MediRecords Support.
Still need help?
If this article did not fully answer your question, our Support team is here to help. We can assist with troubleshooting, guidance, or clarifying how MediRecords works.
Contact MediRecords Support
Phone: 1300 103 903
Email:
support@medirecords.com
Live chat: Available directly within the MediRecords app or via
the Knowledge Base
Want to build confidence using MediRecords?
We offer tailored software training for individuals and teams, whether you need help with specific workflows or a broader overview of the platform.
To enquire about training, contact your Customer Success Manager or email success@medirecords.com.
Comments
0 comments