Q. Why are my Doctor's appointments not showing online?
A. You need to do 4 things:
- Appointment sessions you want to see online need a calendar type of community
- Appointment type you want to see online needs to be community
- The clinic needs to be community
- The Doctor needs to be marked as community
Q. How do I permanently see a provider on my appointment calendar?
A. Go to preferences > Appointments > Appointment provider filter > Add the provider in > Save. Click here for the full article.
Q. How do I change the colours on my appointment calendar?
A. Go to more > Settings > Appointments > Click the practice > Sessions > Tick the box next to the relevant session > Edit > Change the colour.
Q. How do I take a singular day off in the appointment calendar?
A. Click on the date and start time as if you are booking an appointment but select 'Unavailable' instead. After this, set the duration to however long and you will be unbookable for that day.
Q. Does MediRecords have a waitlist and if so how do I use it?
A. You can add a patient to the waitlist by booking their appointment but ticking the waitlist box. Likewise, you can view the waitlist by acting like you're booking an appointment but changing 'Existing' to 'Waitlist'. Click here for the full article.
Q. How do I check if a patient received an SMS reminder?
A. You can check an SMS reminder was sent by going to the patient's record > Activities > Tasks > Filter by completed and reminder as well as remove Assignee. Click here for more details.
Q. How come I can't tick the telehealth option when creating an appointment type?
A. The telehealth tick box is linked to Coviu and therefore you need to have signed in with them first by going to More > Settings > Integrations > Coviu - Telehealth. Click here for more details.