Appointments FAQs

Q. Why are my Doctor's appointments not showing online?

A. You need to do 4 things:

1. Appointment sessions you want to see online need a calendar type of community
2. The appointment type you want to see online needs to be community 
3. The clinic needs to be a community 
4. The Doctor needs to be marked as a community 

Q. How do I permanently see a provider on my appointment calendar? 

A. Click the person icon > Go to Preferences > Appointments > Appointment Provider Filter > Add the provider in > Save.

Q. How do I change the colours on my appointment calendar?

A. Go to More > Settings > Appointments > Click the Practice > Sessions > Tick the box next to the relevant session > Edit > Change the colour.

Q. How do I take a singular day off in the appointment calendar? 

A. Click on the date and start time as if you are booking an appointment but select 'Unavailable' instead. After this, set the duration to however long and you will be unbookable for that day. 

Q. Does MediRecords have a waitlist and if so how do I use it?

A. You can add a patient to the waitlist by booking their appointment but ticking the waitlist box. Likewise, you can view the waitlist by acting like you're booking an appointment but changing 'Existing' to 'Waitlist'.

Q. How do I check if a patient received an SMS reminder?

A. You can check an SMS reminder that was sent by going to the patient's record > Activities > Tasks > Filter by completed and reminder as well as remove Assignee.

Q. How come I can't tick the telehealth option when creating an appointment type?

A. The telehealth tick box is linked to Coviu and therefore you need to have signed in with them first by going to More > Settings > Integrations > Coviu - Telehealth.

Q. Why can't I see Telehealth Availability on my Appointment Widget?

A. You will need to make sure:

1. The Provider is configured for Coviu.
2. Your appointment Type has been set to Community and Telehealth.
    
3. Your Appointment Session has been set to Community.

Q. Why does my Telehealth Appointment say "The session already finished" when it hasn't started yet?

A. If a user changes or moves a Telehealth appointment, the Telehealth consultation link will no longer be valid, preventing both the provider and patient from accessing the Telehealth conference.

It will show you a message that "The session already finished" even the Telehealth conference hasn't started yet.

The reason for the invalidation of the Telehealth consultation link is due to the user modifying the appointment schedule to a different time slot or date. Since the original link is no longer applicable, a new Telehealth Appointment must be created to generate a new Coviu link.

If you need further assistance please contact support on 1300 103 903 or email at support@medirecords.com