Password Administration: Quick Guide

Keeping your MediRecords account secure starts with strong password management. Practices have the ability to set custom password requirements, enforce expiry dates, prevent password reuse, and protect accounts with automatic lockouts after multiple failed attempts. These policies help safeguard sensitive patient and practice data while ensuring all users follow consistent security standards.

This article explains how the password policy works in MediRecords, what to do if you forget your login details, and how administrators can reset a user’s password if needed. It also covers how to resolve issues such as the password reset screen landing on a blank page.

Contents:

1. Password Policy
2. Forgotten Login Details
3. Resetting a User's Password on their Behalf
4. Password Reset Screen lands on a Blank Page

Password Policy

The password policy allows the practice to control password specifications in the organisation for all users. 

There are some key features which contribute to the password policy:

• Custom password requirements 
• Automatic password expiration 
• Prevent password reuse
• Password lock out after 5 attempts

The specifications are managed under System Configuration. To get here, click More > Settings > Configuration >  System Configuration > Password Policy

Custom Password Requirements

There are mandatory requirements when a user creates their password. These are:

1) Minimum password length - can customise the minimum character length between 8 and 20. 

2) Requires at least one number

The remaining settings on this page can be customised to suit your organisation, such as needing to include one capital letter and/or one special character. 

Select the check box next to the specifications you want to create as a requirement for password creation. 

Automatic Password Expiration 

You can set up an automatic password expiration by selecting the check box and specifying the amount of days the password should expire after.

Prevent Password Reuse

You have the ability to prevent password reuse by selecting the check box and specifying the amount of days until a password can be used again. 

Password Lock Out After 5 Attempts

After 5 attempts with an incorrect password, the user will be locked out and will need to complete a password reset by clicking on Reset Password and following the prompts through their email.

Forgotten Login Details

1. Talk to your Administrator

Your administrator will have privileges to check your user information and confirm or change user information if need be. 

2. The first login screen

Enter your registered email address, in the first screen to validate the users email

If the user has 2FA or SSO (Two - factor authentication ) you will be asked to select your relevant Microsoft account. Once an account has been selected, user will be immediately logged into their MediRecords account. 

If your account does not support the two factor authentication, user will be directed to the below login screen.

2. Reset your Password

If you don't have access to an administrator to confirm your login details, you can issue a password reset email yourself. From the 2nd Login Screen:

• Enter the Email Address associated with your account in the email field
• Click the (?) Icon in the password field.
• Click Reset My Password.

You will then be sent an email to reset your password to your email address.

If you are unable to remember your login email, you can then contact MediRecords Support on 1300 103 903 and confirm your login information using your secret questions. 

Resetting a User's Password

To reset your password on MediRecords, you can either do it from the login page or through an administrator if you are an authorized user. If resetting the password from the login page doesn't work, You can follow these steps instead:

Contact your Administrator or Practice Owner and request them to reset your password on your behalf.

On your Administrator or Practice Owner screen.

1. Click on "More" to display a drop-down list, then select "Settings".

2. In the settings menu, click on "Subscription Details".

3. Under Subscription Details, select "Users".

4. Find the user you want to reset the password by checking the tick-box next to their name and click "Edit User".

5. Click Security and Click Reset Password

A reset link will be sent to that user's email, enabling them to reset their password.

Password Reset Screen lands on a Blank Page

You may experience a blank screen when attempting to reset your password from the email link. This is typically caused by a logged in session for the user still being open. 

To resolve this, please navigate to the Person Icon and select Logout. Now you can try the Password Reset link again.