The error reads: "2030: The details in this claim are inconsistent with the service called. A Specialist Service must contain a Diagnostic Request, Specialist Referral, Referral Override Code of H, L, E or N or a Self Deemed Code of SD or SS against at least one service per medical event.".
What does this error mean?
The invoice is missing at least one of the following:
- A Diagnostic Imaging Request service.
- A specialist referral.
- A Self Deemed/Substitute Service Code.
How do I resolve this error?
- To add a Diagnostic Request, add the item to the invoice via the Services button on the invoice, select Diagnostic Imaging Service, and input the item, date, & requester details.
- Select an existing Referral from the Referrals drop-down menu within the invoice, or create a new Referral record.
- If a Referral or Diagnostic Request is not applicable to the invoice, an item must be marked as Self Deemed or Substitute Service. Open the item and select an option from the Self Deemed Flag drop-down menu
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