DVA Error: Service Not Payable, Patient Not Eligible at Date of Service

What does this error say?

The error reads "Service not payable, patient not eligible at date of service".

What does this error mean?

This error appears when a claim is submitted to DVA and DVA has determined that the patient's eligibility does not cover the service on the billed date. This is an eligibility decision made by DVA, not an error in MediRecords.

How do I resolve this error?

1. Navigate to the Patient Record and click Details, then Settings.
2. Confirm the patient's DVA Card Type and colour, and DVA No., are entered correctly.
3. Click OVV (Online Veteran Verification) to re-verify the patient's DVA eligibility.
4. If the DVA No. and card details are correct but the claim was still rejected, contact DVA directly to confirm the patient's eligibility for the service on that date before resubmitting.

DVA contact details can be found in this link.