Error 9635: Check Servicing Provider
Cause: The provider isn't properly registered with Medicare to submit this claim as of the item's service date.
Resolution: Confirm that the service date is correct for all items you are attempting to claim. If the service date is correct, confirm the provider has completed the HW052 Banking Details Online Claiming Form.
Escalate: If you're unsure whether the provider is correctly registered, contact the Medicare eBusiness Centre:
- Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm local time
- Fax: 03 9605 7981
- Email: ebusiness@servicesaustralia.gov.au.
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