What does this error mean?
Due to Services Australia's requirements in Web Services, it is mandatory to include the patient's Medicare card number when sending In-Patient Invoice claims to a health fund (IMC). This means situations where a patient does not have a Medicare card (such as some DVA card holders), are not able to have their claims sent electronically to a health fund (IMC).
You will receive this error if you are trying to bill a healthfund on the behalf of a DVA patient with inpatient services.
How do I resolve this error?
We recommend contacting the DVA provider invoicing and billing enquiries help line on 1300 550 017 for guidance.
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