When does this error appear?
You may receive this error after transmitting a claim.
What does this error mean?
- The claim has a Site of Service included that holds an expired Provider Number.
- The Provider Number registration with Medicare Online Services is incomplete.
How do I resolve this error?
- First confirm whether the provider has the correct Provider Number recorded for the Site of Service in their Identifiers. Make any adjustments and click Claim. If issues persist, contact MediRecords Support.
- If MediRecords Support are unable to assist, we may refer you to Medicare Online Services to confirm your registration completed successfully.
Still need help?
If this article did not fully answer your question, our Support team is here to help. We can assist with troubleshooting, guidance, or clarifying how MediRecords works.
Contact MediRecords Support
Phone: 1300 103 903
Email:
support@medirecords.com
Live chat: Available directly within the MediRecords app or via
the Knowledge Base
Want to build confidence using MediRecords?
We offer tailored software training for individuals and teams, whether you need help with specific workflows or a broader overview of the platform.
To enquire about training, contact your Customer Success Manager or email success@medirecords.com.
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