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SMS Sender ID Register: What MediRecords Customers Need to Know

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The Australian Communications and Media Authority (ACMA) has introduced the SMS Sender ID Register, a new industry initiative designed to reduce SMS scams by requiring businesses to register text-based sender labels before use. This article explains what the Register is, whether it applies to you, and what — if anything — you need to do as a MediRecords customer.

Contents:

  1. What is the SMS Sender ID Register?
  2. Does This Apply to MediRecords Customers?
  3. No Action Required
  4. Further Reading

What is the SMS Sender ID Register?

A Sender ID is a text label that appears as the sender name on an SMS message instead of a phone number. Examples include BRANDNAME, BRAND-SALE, or a clear abbreviation of a business name or trade mark. Under the new ACMA Register, any business wishing to send SMS messages using a text-based Sender ID must register that label before use.

The goal of the Register is to protect Australians from SMS scams by ensuring that named sender labels are verified and linked to a legitimate, registered organisation.

ℹ️ Note: The SMS Sender ID Register applies only to text-based sender labels (e.g. a business name shown instead of a number). It does not apply to messages sent from a phone number, such as a mobile number or virtual SMS number.

 

Does This Apply to MediRecords Customers?

The SMS Sender ID Register does not apply to MediRecords customers using the MediRecords SMS services.

MediRecords sends SMS messages using a mobile number display — that is, messages are sent from a phone number rather than a named text label. Under the ACMA framework, only text-based Sender IDs (business names in place of a number) are subject to the Register. Messages that originate from a phone number are explicitly unaffected and can continue as normal.

✅ Tip: If you are unsure how your SMS messages are being sent, check whether recipients see a phone number or a business name as the sender. If they see a number, the Register does not apply to you.

 

No Action Required

If you are using MediRecords SMS services, you do not need to take any action in relation to the ACMA SMS Sender ID Register. There is nothing to register, no forms to complete, and no changes to your MediRecords configuration.

MediRecords will continue to monitor any developments related to this initiative and will notify customers if anything changes that may affect them.

📌 Important: If your practice also sends SMS messages through a separate third-party provider that uses a text-based Sender ID (a business name instead of a number), you should check with that provider directly to confirm whether the Register applies to those messages.

 

Further Reading

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Still need help?

If this article did not fully answer your question, our Support team is here to help. We can assist with troubleshooting, guidance, or clarifying how MediRecords works.

Contact MediRecords Support
Phone: 1300 103 903
Email: support@medirecords.com
Live chat: Available directly within the MediRecords app or via the Knowledge Base

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To enquire about training, contact your Customer Success Manager or email success@medirecords.com.

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