Appointments Series 2: Telehealth Appointments

MediRecords integrates with Coviu to support Telehealth video consultations, allowing providers to conduct appointments remotely and patients to join from any device via a unique consultation link. This article explains how to schedule a Telehealth appointment, how the provider joins the Coviu session, and how the patient accesses their consultation.

This article is part of a series on managing appointments in MediRecords. After reading this article, you may also want to review the other articles in this series listed at the bottom of this page.

Contents:

1. Creating a Telehealth Appointment
2. Joining as a Provider
3. Joining as a Patient
4. Troubleshooting

Creating a Telehealth Appointment

Follow these steps to schedule a Telehealth consultation in the appointment calendar.

1. Navigate to the Appointments section.
   
    
2. Select a timeslot or click New Appointment, enter the patient's details with a valid mobile number or email, choose the Telehealth appointment type, and click Save to generate the consultation link.
   
    
3. Once saved, a link for the Telehealth consult will be available on the appointment.
   
    
4. The Telehealth consultation is now scheduled and can be viewed from your appointment book.
   

Joining as a Provider

Follow these steps to open and begin a Telehealth consultation as the treating provider.

1. Navigate to your appointment book and open the scheduled Telehealth appointment.

2. Select the Telehealth Consultation hyperlink.
   

   ✅ Tip: Only the designated provider will be able to select the link and open the Coviu consultation.
3. You will be redirected to the Coviu consultation. Follow the on-screen instructions to enable audio and video access.
   
    
4. After enabling audio and video access, your Coviu consultation screen will appear.
   
    
5. When the patient arrives in the waiting room, select Accept to admit them to the consultation.
   
    
6. You may now begin the consultation.

Joining as a Patient

Once a Telehealth appointment has been scheduled, the patient will receive an email or SMS with their unique consultation link.

1. The patient receives an email or SMS with a link to the consultation.
   
    
2. The link redirects the patient to the Coviu waiting room, where they will await admittance by the provider.
   

Troubleshooting

I can't tick the Telehealth option when creating an appointment type

Cause: The Telehealth checkbox on an appointment type is linked to the Coviu integration, so it stays unavailable until you have signed in to Coviu.

Resolution: Go to More > Settings > Integrations > Coviu - Telehealth and sign in, then return to the appointment type to enable Telehealth.

If this doesn't resolve it: contact MediRecords Support.

Telehealth availability isn't showing on my Appointment Widget

Cause: Telehealth availability only displays on the Appointment Widget when three things are all configured together.

Resolution: Confirm the following: the Provider is configured for Coviu; the appointment Type is set to both Community and Telehealth; and the Appointment Session is set to Community.

If this doesn't resolve it: contact MediRecords Support.

My Telehealth appointment says "The session already finished" even though it hasn't started

Cause: If a Telehealth appointment is moved or changed to a different date or time after the consultation link was generated, the original Telehealth consultation link becomes invalid, even though the new time slot hasn't happened yet.

Resolution: The original link cannot be reactivated. Create a new Telehealth appointment for the corrected date and time to generate a new Coviu consultation link.

If this doesn't resolve it: contact MediRecords Support.

Continue This Series

This article is part of the Appointments series. Work through each article in order, or jump to the topic you need.

Further Reading

• Coviu Telehealth Appointment Integration: Configuration
• Appointment Calendar: Customising Views, Adding Providers, & Appointment Colouration