How Do I Grant MediRecords Support Access?

Sometimes, resolving complex issues requires MediRecords Support to temporarily access your account. Granting this access allows our support agents to investigate problems directly, replicate errors, and provide faster, more accurate resolutions without needing multiple back-and-forth steps. You remain in full control, as access can be enabled or disabled at any time.

In some cases, our team may also invite you to a secure screen-sharing session. This enables us to view your screen in real time so we can better understand the issue and guide you through solutions. Both account access and screen-sharing are used solely to assist with troubleshooting and are handled with strict security and confidentiality.

To grant MediRecords Support access to your account:

1. Select the Person Icon at the top right of the MediRecords screen
2. Select Profile
3. Select Security
4. Check the box next "Grant MediRecords support agent access to this account"
5. Click the Save button.

NOTE: MediRecords Support will be able to access your account for as long as this tick-box is selected. This option can be deselected at any time to disable access.

You only need to do this once.  If you no longer wish for MediRecords support to access your account, you can deselect this option.

What is Screen-Sharing and why would I be asked to join a session?

If you need further assistance please contact support on 1300 103 903 or email at support@medirecords.com